Solent&Wessex
Established Member
- Joined
- 9 Jul 2009
- Messages
- 2,683
I have noted today that a new version of the National Conditions of Carriage applies from 20th May 2012. Sadly I do not have an electronic copy, or a link to the document, but I have got a paper copy.
Principle changes appear to be the style of wording - lots of text is made much simpler and easier to understand, whilst the meaning stays the same.
There is a new "summary" section at the start which sets out, clearly, the rights - and obligations - of passengers.
A number of conditions have been amended so that it is made clear that customers can expect to be informed of relevant restrictions when enquiring or buying tickets, or that they can expect to be given accurate and correct information. If you ask, a ticket seller must tell you whether the route you intend to use is permitted, or not, with your ticket.
Condition 6 regarding transfer of tickets has been amended to make clear that unless a ticket is issued to a named person, it can be used by the person who bought it or anyone on whose behalf it was bought. It states that tickets cannot be resold for a value. It also mentions tickets purchased by a company being valid for anyone employed by that company, unless the ticket carries a name.
Luggage conditions have been amended to make various aspects clearer. There is also a note that luggage occupying seats required for passengers can now be charged for, irrespective of whether that luggage is within the passenger’s luggage allowance. It also now states that unless the passenger is disabled or has special needs, they must be capable of carrying their own luggage.
I am sure there are other changes.
The language used is a lot clearer.
Principle changes appear to be the style of wording - lots of text is made much simpler and easier to understand, whilst the meaning stays the same.
There is a new "summary" section at the start which sets out, clearly, the rights - and obligations - of passengers.
A number of conditions have been amended so that it is made clear that customers can expect to be informed of relevant restrictions when enquiring or buying tickets, or that they can expect to be given accurate and correct information. If you ask, a ticket seller must tell you whether the route you intend to use is permitted, or not, with your ticket.
Condition 6 regarding transfer of tickets has been amended to make clear that unless a ticket is issued to a named person, it can be used by the person who bought it or anyone on whose behalf it was bought. It states that tickets cannot be resold for a value. It also mentions tickets purchased by a company being valid for anyone employed by that company, unless the ticket carries a name.
Luggage conditions have been amended to make various aspects clearer. There is also a note that luggage occupying seats required for passengers can now be charged for, irrespective of whether that luggage is within the passenger’s luggage allowance. It also now states that unless the passenger is disabled or has special needs, they must be capable of carrying their own luggage.
I am sure there are other changes.
The language used is a lot clearer.
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