One criticism I have, which I believe was also present on the VTEC version of this website, is that the list of ticket types on the online delay repay form does not include rangers or rovers, or at least an 'Other' category. I need to make a claim for a delay while travelling on my first class All Line Rover, but the online form only has singles, returns, advances and season tickets. I've selected season ticket for the type, but added a note to my ticket image to explain that it's actually an ALR and I only chose 'season ticket' because of the lack of an option for rovers (hopefully they won't reject the claim because of this).
So yeah, if they could either add options for rovers or simply just an 'Other' option to the ticket type list, that would be useful.
**EDIT: Concerned that they could reject my claim on the grounds my ticket is not an actual season ticket, I've abandoned using the online form and instead sent an email containing all the details.