New Ticket Design Launched

Discussion in 'Fares Advice & Policy' started by Solent&Wessex, 7 Mar 2014.

  1. yorksrob

    yorksrob Veteran Member

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    It was a fairly bog standard AP. I suppose they might want to look at all AP tickets, but it rather defeats the object of having the barriers in the first place.
     
  2. crehld

    crehld Established Member Senior Fares Advisor

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    Entirely likely the barriers are unreliable of course (which would certainly fit with my experience of regularly stuffing a range of different, yet perfectly valid tickets, into the barriers at Leeds only for the barriers not to open).
     
  3. mildertduck

    mildertduck Member

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    The machines in Colchester station have a shopping basket - surprised me when I used one last week.
     
  4. Haywain

    Haywain Established Member

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    It is just as likely that the mag stripe on the ticket was corrupted, or that it hadn't been encoded correctly by the issuing TVM. It is old technology that, in many ways, is incompatible with the modern world.
     
  5. Bungle965

    Bungle965 Established Member

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    I travelled to Newcastle today and while I was there successfully managed to pickup a ticket from the new GR Parkeon machine. I have to say I am very impressed. Compared with others the font is bold and clear, the use of an arrow to signify origin to destination I believe is better from the passenger perspective. Lastly there is no evidence of overlapping text, clearly the implementation is superior compared to the same machines at northern.

    The ability to buy advance tickets is something which I find useful and although was not able to purchase on this occasion due to the discount on my ticket being web only.

    Although it is not perfect; the machine did not seem to register that London Marylebone existed and the display of results is not the clearest when it comes to choosing what advance ticket you want, in that it shows every tier of tickets available on any train in the results but can only show 3 at a time. This could necessitate a lot of scrolling and the possibility of a user thinking that there is no availability as a result.
     

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  6. jon0844

    jon0844 Veteran Member

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    I do think it's now possible to spell the month in full, so doing away with the FBY and DMR writing.

    These are the best type of new ticket design yet. If only they could all be like this.
     
  7. yorksrob

    yorksrob Veteran Member

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    Yes, the Leeds ones have always been a bit ropey. Fortunately I have one of those electric card thingy's now.
     
  8. yorksrob

    yorksrob Veteran Member

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    I had a strange occurance today.

    I've bought a ticket over the phone with a TOC at the start of the week and collected it from the Virgin ticket machines at Leeds. It was a single new type of ticket.

    Bought another ticket for a journey with the same TOC over the phone, collected it from the same bank of machines at Leeds. I was surprised to find the more traditional ticket with reservation ! I almost walked away without the reservation, expecting it to be the new type.

    That said, at least the traditional type is readable !
     
  9. Wallsendmag

    Wallsendmag Established Member

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    Just wait until the Parkeon machines arrive , the print is so much better then the current machines.
     
  10. Merseysider

    Merseysider Established Member Fares Advisor

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    I find the way the route restriction is written on the new style tickets to be somewhat misleading. Example attached:

    The ticket is also valid on all cheaper ticketed routes; ie via Wigan, so not 'only' via Manchester.

    Perhaps a solution would be to have the route written as 'Valid via Manchester, or via Wigan' but for routes with 3+ options it might get congested.

    Thoughts?
     

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  11. hairyhandedfool

    hairyhandedfool Established Member

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    For 'average joe' I think it's good enough. The problem with things like "Valid via Manchester" is that some, who seek to exploit the rules for their own gain, will argue it is then an option to go via the named place, rather than a restriction ("if it was a restriction it would say 'only valid...' on it"), and attempt to use a more expensive route on a cheaper ticket.
     
  12. kieron

    kieron Established Member

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    This isn't a new issue, as the old tickets were just the same (if a little more cryptic).

    In this particular case, changing the "via Manchester" route to "any permitted" (as used by routes such as Darwen-Birkenhead Central) would make things clearer. I don't know of any routes between Bolton and Birkenhead Central which avoid both Manchester and Wigan, although i haven't checked the easements.

    What I think is more of a problem is the way that online journey planners deny that tickets like this are valid via Wigan at all, and compound this fault by not offering change of route excesses. If they offered appropriate tickets to people, it wouldn't matter too much what was printed on them as everyone would get used to them.
     
  13. Wallsendmag

    Wallsendmag Established Member

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    Any Permitted is on the way out so that isn't going to happen
     
  14. kieron

    kieron Established Member

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    What gives you that impression?
     
  15. PeterY

    PeterY Member

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    Without going though 63 pages, is it just me, without reading glasses (I'm over 40:D:D) the print is so small on tickets. I find it a bit of a pain to keep getting my glasses out at stations, to check the dates, seat reservations etc .
     
  16. jon0844

    jon0844 Veteran Member

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    I think it might be better if printers had a higher resolution (as some now do). It would certainly make things easier to read from a distance (for staff) as well as allowing bolder type, or even different typefaces.
     
  17. Wallsendmag

    Wallsendmag Established Member

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    The paper from RDG titled "Replacing Any Permitted as a Route"
     
  18. yorksrob

    yorksrob Veteran Member

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    Is this document available for public consumption, and if so can we have a link.
     
  19. Wallsendmag

    Wallsendmag Established Member

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    Not sure but keep an eye on routes in the next fares round


    Sent from my iPad using Tapatalk Pro
     
  20. Hadders

    Hadders Established Member

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    I seem to remember this being in the news over Christmas when the media were having another go at the railway.

    They said they were looking at getting rid of confusing terms like 'London Terminals' and 'Any Permitted'.
     
  21. cf111

    cf111 Established Member

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    I don't know if this is anything to do with this or just a mistake by the ticket machine, but I collected an Inverness-Edinburgh ticket routed any permitted (rather than route "via Aviemore") and instead of the usual "this ticket is valid via any permitted route" section, there was no route information at all on the ticket. The guard on the Edinburgh-Aberdeen portion of the journey wasn't convinced it was valid but I asked her to check on her ticket machine and as the prices matched she let me go on my way!
     
  22. swt_passenger

    swt_passenger Veteran Member

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    As discussed at the time, it will be interesting what they replace London Terminals with (in the space available) for areas such as SWT where there are usually about 9 available terminals, all the way from Paddington to London Bridge inclusive..
     
  23. Merseysider

    Merseysider Established Member Fares Advisor

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    I'd hazard a guess that a link to the available stations will be included (if there's space) instead of writing them all out, in the same way that a link to the validity restriction is provided. Or even combine the two.
     
  24. Hadders

    Hadders Established Member

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    I agree. Often simplification, although well intended, ends up with up with it becoming more complicated. Although knowing the railway they'll try and restrict passengers travelling to alternative terminals resulting in price increases for those that wish to do so....
     
  25. Dent

    Dent Member

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    Are you seriously suggesting that they would replace the origin/destination with a link, such that that everyone who reads the ticket will have to visit a website to find out something so basic as where that ticket is for travel to/from?
     
  26. Merseysider

    Merseysider Established Member Fares Advisor

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    No. I'm not 'seriously suggesting' they replace the destination with a link. Try reading my post, particularly the word 'included'.

    The destination would be printed as 'London CIV' or 'London Terminals', just like it is now.

    Below that would be a link explaining which stations are available. No 'replacing' necessary. I really don't see how you're having difficulty understanding that.
     
  27. Wallsendmag

    Wallsendmag Established Member

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    More likely London Kings Cross or London St Pancras etc


    Sent from my iPad using Tapatalk Pro
     
  28. Hadders

    Hadders Established Member

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    What would a ticket from Glasgow to London show?

    How about Brighton to London?
     
  29. Merseysider

    Merseysider Established Member Fares Advisor

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    the link to nre.co.uk/GLC/EUS could then contain details of available terminii from Glasgow to London. /GLC/MAN would show available Manchester stations, etc

    Would probably fit on the existing 'new' format

    The majority of passengers would be travelling to either Euston or KGX so the potential for confusion or overcomplication would be small
     
    Last edited: 19 Mar 2017
  30. Dent

    Dent Member

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    You were replying to the question of what would replace "London Terminals".

    Is it just me, or does that sound like you are being rude?
     
    Last edited: 19 Mar 2017

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