New Virgin East Coast Website

Discussion in 'Fares Advice & Policy' started by csilke, 7 Jun 2017.

Thread Status:
Not open for further replies.
  1. aar0

    aar0 Member

    Messages:
    176
    Joined:
    13 Sep 2016
    The current offer says "not available anywhere else" - comparing to my preferred booking site (GWR for the nectarz) there was no price difference for either journeys I picked...
     
  2. Merseysider

    Merseysider Established Member Fares Advisor

    Messages:
    4,374
    Joined:
    22 Jan 2014
    Location:
    Birmingham
    It appears to be only the lowest price tier which has halved in price, and the rest are unaffected. This can lead to some sharp differentials.
     
  3. SaveECRewards

    SaveECRewards Member

    Messages:
    737
    Joined:
    22 Jan 2015
    I thought I'd stick it in a video so they can easily see the steps to reproduce, not that they'll take any notice.



    Be careful, the head of eCommerce might sue you for defamation, I think that's what her threats are to me anyway.

    This afternoon someone who was visually impaired sent a Tweet to VTEC pointing out that their website is inaccessible through a screen reader so they can't take advantage of the sale. I've pointed the accessibility issue to them before but nothing has been done about it.

    So as the head of eCommerce blocked me I decided to get David Horne to pass on the message to get this important issue sorted. I had then been informed by someone else that she was complaining on Twitter about trolls (about an hour or so after I posted that tweet). The timing suggests it was related to my post. One of her comments was as follows:

    She then posted the dictionary definition of defamation with the comment "I’ll just leave this one right here..."

    I don't think I've done anything wrong. I've used a mixture of fact and humour to get my message across (and the humour is mainly a way to stop me getting angry at what a joke VTEC has become).

    I'm happy to say I think the website is a disaster and I can cite a number of valid reasons for it.
     
  4. westv

    westv Established Member

    Messages:
    2,090
    Joined:
    29 Mar 2013
    I'm don't really know what to say about this latest response from VTEC regarding the lack of a seat map on my route

    "Thank you for your correspondence received 15 November 2017 regarding your booking enquiry.
    Regarding your enquiry on the seating reservation maps. We have not had any current problems to which need attention with the seat reservation system. The system you are using is connected to the main reservation system to which if this system fails then the site wont work with it and errors and changes will show or not show.
    I have made an enquiry on this in case there is any underlying problems but feel as the main system running not owned by Virgin Trains East Coast is affecting your ability to change your seats. Thank you for your time in contacting us."
     
  5. IanD

    IanD Established Member

    Messages:
    2,636
    Joined:
    18 Sep 2011
    Location:
    Newport Pagnell
    Is that from RP?
     
  6. westv

    westv Established Member

    Messages:
    2,090
    Joined:
    29 Mar 2013
    Yes it is.
     
  7. Merseysider

    Merseysider Established Member Fares Advisor

    Messages:
    4,374
    Joined:
    22 Jan 2014
    Location:
    Birmingham
    Looks like their QC is non-existent :lol:
     
  8. sheff1

    sheff1 Established Member

    Messages:
    4,246
    Joined:
    24 Dec 2009
    Location:
    Sheffield
    No reputable company would send out such drivel.
     
  9. jon0844

    jon0844 Veteran Member

    Messages:
    24,064
    Joined:
    1 Feb 2009
    Location:
    UK
    I wonder if you need to get in touch with a site that covers things like web security, usability and so on - and get them to do some investigating. Might just kick Virgin into fixing some of these issues if a story is written.

    I was wondering if a site like The Register might be a place to try?
     
  10. tspaul26

    tspaul26 Member

    Messages:
    370
    Joined:
    9 Jun 2016
    Who is actually writing this garbage in the first place? You can't even say that it's a typo!
     
  11. tspaul26

    tspaul26 Member

    Messages:
    370
    Joined:
    9 Jun 2016
    The problem with dictionaries is that they are not law reports.

    For example, would a dictionary define the word 'and' as meaning 'or'? Some law reports do.
     
  12. westv

    westv Established Member

    Messages:
    2,090
    Joined:
    29 Mar 2013
    I decided to reply:-

    "I get the feeling I am being fobbed off. This really isn't good enough. The seat selector map is on the VTEC website so I would expect VTEC to sort it out when it isn't working correctly.
    I look forward to hearing that the problem has been resolved rather than being told it's someone else's problem."
     
  13. Hadders

    Hadders Established Member

    Messages:
    6,492
    Joined:
    27 Apr 2011
    I couldn’t get the seat selector to work properly on Saturday. Managed to change my outward seat with no issue but had to give up on the return as it just kept saying that an error had occurred.
     
  14. westv

    westv Established Member

    Messages:
    2,090
    Joined:
    29 Mar 2013
    I don't get an error. All I get is blank screen where the selector map should be.
     
  15. takno

    takno Established Member

    Messages:
    1,621
    Joined:
    9 Jul 2016
    I got that when I was picking a seat during the purchase process, but I was then able to log back in and change the seat after purchase. No idea why, but it did mean I could resolve the problem
     
  16. westv

    westv Established Member

    Messages:
    2,090
    Joined:
    29 Mar 2013
    Like this

    seatproblem 27-11-17.png
     
  17. SaveECRewards

    SaveECRewards Member

    Messages:
    737
    Joined:
    22 Jan 2015
    PayPal support has made it into the VTEC site now. They're not the only one that offer it so there must be some demand for it but I'd have preferred Apple Pay support.

    I wonder if the number of people who wanted PayPal is more than the number who want cycle reservations?

    Anyway as is the tradition now: Virgin Train's [sp] East Coast on the east coast route have put up their page showcasing their innovative 'pay pal' http://www.virgintrainseastcoast.uk/paypal.htm
     
  18. FQTV

    FQTV Member

    Messages:
    579
    Joined:
    27 Apr 2012
    Presumably this means that, at least and at last, we don't have to buy eVouchers when we need 'any card collect' anymore.

    Having said that, I've had to resort to the Virgin Train's [sic] PayPal system regularly since the new site's launch, so chances are I will still have to!
     
  19. Haywain

    Haywain Established Member

    Messages:
    3,848
    Joined:
    3 Feb 2013
    By some distance, it would seem.
    That is a side effect of introducing PayPal.
     
  20. FQTV

    FQTV Member

    Messages:
    579
    Joined:
    27 Apr 2012
    And so a new one this morning, with relevance to the latest Pay with your Pal innovation.

    Booked a Virgin Trains East Coast wholly-operated round trip, selecting self-print tickets.

    Selected PayPal and went through payment process on that site.

    Immediate payment receipt from PayPal.

    From Virgin Trains East Coast:

    Clicking as instructed presents, not altogether unsurprisingly, a red circle of doom.
     
  21. 91109

    91109 Member

    Messages:
    77
    Joined:
    21 Jul 2017
    Paypal is also going to become a method of payment for DR claims, but on verified accounts only. Customers should then receive their money back within 24-48 hours I think it is.
     
  22. skyhigh

    skyhigh Member

    Messages:
    480
    Joined:
    14 Sep 2014
    Have you tried clicking the view details button?
     
  23. westv

    westv Established Member

    Messages:
    2,090
    Joined:
    29 Mar 2013
    Yes, of course.

    seat error.jpg
     
  24. skyhigh

    skyhigh Member

    Messages:
    480
    Joined:
    14 Sep 2014
    Silly question, but I thought it was worth asking just in case!
     
  25. SaveECRewards

    SaveECRewards Member

    Messages:
    737
    Joined:
    22 Jan 2015
    Sort of connected to the website as you get them by booking through them. VTEC have been patting themselves on the back as the marketing agency who works with VTEC have won gold in a direct marketing awards for their pre-departure emails.

    Those familiar with said emails will probably disagree.
     
  26. Wallsendmag

    Wallsendmag Established Member

    Messages:
    1,671
    Joined:
    11 Dec 2014
    Location:
    Wallsend or somewhere on the ECML
    The Flying Club number bug should be fixed now.
     
  27. moliones

    moliones Member

    Messages:
    35
    Joined:
    13 Sep 2017
    So I just received a wonderfully-titled email from VTEC, "Your London Kings Cross trip just got glorious", about how, for example, "Our team will be there throughout your journey, ready and raring to help. You’ll find them at The Foodbar between Standard and First Class." (I wonder, if there's a lack of crew at any point, what compensation I would be entitled to?)

    But, I would rather not receive such emails. So I looked for an unsubscribe option.
    Oh, I thought; this looks promising: "If you would like to stop receiving information about
    your journey please click here."

    On the linked page, I select the option "If you would like to stop receiving information about your journey with us please select this box" - the other option for reference is "If you already know how all this works and you don’t need us to give you any information for future trips please select this box".
    Both of these seem clear, I won't get more informative emails about this [first option] or this and future [second option] trips.

    There is no possibility to enter any other information on that page.

    However, on clicking submit, I just get the following helpful message:
    "Please correct the following errors:
    • Email: This field is required."
    Does anyone know what I could do to stop these emails?
     
  28. Wallsendmag

    Wallsendmag Established Member

    Messages:
    1,671
    Joined:
    11 Dec 2014
    Location:
    Wallsend or somewhere on the ECML
  29. sheff1

    sheff1 Established Member

    Messages:
    4,246
    Joined:
    24 Dec 2009
    Location:
    Sheffield
    Don't use VTEC to book any more tickets and block their email address. Worked for me.
     
  30. 43094

    43094 Member

    Messages:
    662
    Joined:
    19 May 2010
    New one for me...

    The last three times I've booked Sleeper tickets online (Caledonian), I've been to a station to collect them. All three times, after entering the reference and pressing collect, the machine has thought for thirty seconds, then given up and a message comes up to try another machine, or try later.

    Trying at a second machine gets to the same stage, but then the message states to seek assistance (from ticket office staff).

    These were all in the last couple of weeks - No issues before that point.

    In all three cases, the staff were great - they said 'the Tribute system had locked the booking', and logged on to the LSM system to unblock it and print the tickets.

    They did say other customers had had similar issues (involving tickets other than Sleeper tickets). A (frustrating!) new bug with the TOD machines perhaps?
     
Thread Status:
Not open for further replies.

Share This Page