New Virgin East Coast Website

Discussion in 'Fares Advice & Policy' started by csilke, 7 Jun 2017.

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  1. Haywain

    Haywain Established Member

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    Not sure what that has to do with the VTEC website, where you cannot book sleeper tickets, but this is because of a new format for the sleeper tickets which not all ticket issuing systems are set up to print.
     
  2. 43094

    43094 Member

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    To be fair, it isn't to do with the site itself - fair point.

    However, I didn't know what the change was which has resulted in being unable to print them - thanks for clearing it up.

    Do you know which (self-service) TOD machines *will* allow them to be collected please?
     
  3. Haywain

    Haywain Established Member

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    I don't know what the actual format change is, but it is officially a new format specifically for those tickets. I also don't know which TVMs would be able to issue the tickets, but I am pretty sure that VTEC machines can't (I'll be doing some checking on that).
     
  4. SaveECRewards

    SaveECRewards Member

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    Seems to be (bah this forum won't allow me to add emoji, but I was aiming for the celebratory one)
     
  5. 43094

    43094 Member

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    Thanks - fingers crossed there will be a way round it in due course!

     
  6. IanXC

    IanXC Emeritus Moderator

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    In my experience there is no way to unsubscribe from these emails.

    Even when the website appears to accept your instruction to not send the 'emails about the bleedin obvious' once you make another booking it appears to reset back to send them. There is only one way... book with someone else!
     
  7. FQTV

    FQTV Member

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    The emails are driven by your selection for journey reason.

    Select 'Other' or 'That's For Me To Know' or whatever is the current non-disclosure option, and (in my experience) you won't get the pre-departure gear-grating spam.
     
  8. IanXC

    IanXC Emeritus Moderator

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    Having complained twice and been told that these options are dictated by the settings on the account, and not by individual bookings I'm wayyyy past returning to risk an inbox full of nonsense again!
     
  9. 96tommy

    96tommy Member

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    Not to do with the website, but having been using VTEC's new ticket machines often recently.... they are possibly the worst ticket machine i've used. I'm usually good with machines etc. but these are difficult to use on a different level.
     
  10. SaveECRewards

    SaveECRewards Member

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  11. FQTV

    FQTV Member

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    I salute your faith in the accuracy and veracity of their Pinocchio Department's responses :E.
     
  12. IanXC

    IanXC Emeritus Moderator

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    Where's that like button got to?
     
  13. westv

    westv Established Member

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    Still no resolution to the ongoing missing seat map selector farce.
    Why it is taking so long I have no idea. The latest reply I received today clearly showed the sender didn't do the obvious thing and that is replicate the my selection and see the error that I'm referring to.
     
  14. Wallsendmag

    Wallsendmag Established Member

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    Is it the Hull service ? NL65? I can have a look next week.
     
  15. westv

    westv Established Member

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    Yes it is.
     
  16. Wallsendmag

    Wallsendmag Established Member

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    The good news is new seating plans will be released shortly.
     
  17. westv

    westv Established Member

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    Is this a VTEC "shortly" or everybody else's "shortly"? :D:D
     
  18. Wallsendmag

    Wallsendmag Established Member

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    Not knowing what everyone else's shortly is I couldn't possibly comment.
     
  19. Deerfold

    Deerfold Established Member

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    I think people may be referring to all the things Virgin's twitter feed indicated would be coming in Phase 2 of the website - and as far as I know they're all still outstanding.

    I wonder how many other people have moved their booking to other websites?
     
  20. joncombe

    joncombe Member

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    Came across another weird glitch today. Trying to book a day return fare the website told me "Wow organised aren't you" and then went on to tell me that tickets are not yet available to book on the date of the outward journey but are on the date of the return (and suggested booking the return as a single now). Except both tickets are on the same date and same route, just in different directions. I've not yet come across any TOC that releases fares only in one direction!
     
  21. SaveECRewards

    SaveECRewards Member

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    What route was it? If you're after a day return rather than advance surely it doesn't even matter whether fares are released yet as you're not after a quota controlled fare.
     
  22. joncombe

    joncombe Member

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    London <-> Leeds on the 10th March so yes I'm after quota controlled advance tickets.
     
  23. SaveECRewards

    SaveECRewards Member

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    The site is just being stupid. If you change the order round (Leeds - London) it still says the return leg is only available. But if you try and buy them separately you will have no such luck
     
  24. FQTV

    FQTV Member

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    It's now imposing a minimum two hour prior to departure purchase deadline.

    Bought an East Coast ticket on the West Coast site last night, as the latter quite happily sold a ticket for departure within forty minutes.

    The key thing was that, although it was (obviously) a walk-up fare, the last departure was less than two hours ahead, so effectively the site had given up selling on-the-day tickets for the last two hours of service.
     
  25. Wallsendmag

    Wallsendmag Established Member

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    Has been since day 1
     
  26. SaveECRewards

    SaveECRewards Member

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    But why? In the days of Rewards if I needed a short notice ticket I'd be on my phone ordering it online on the way to the station so that I'd get the points for it (no point these days with Nectar).

    The point is though with ToD I've never had a situation where I've needed to wait 2 hours to collect a ticket, it has been ready as soon as the booking reference has been generated.
     
  27. FQTV

    FQTV Member

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    It's comforting to know that the art of customer service is dead, buried and disdained.
     
  28. SaveECRewards

    SaveECRewards Member

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  29. Marton

    Marton Member

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    Just tried to buy an any permitted ticket via a non standard route. VTEC wouldn’t let me reserve a seat. TPE did.

    Lost the seat choice benefit. IMHO that’s the only benefit of the VTEC site now.
     
  30. Marton

    Marton Member

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