Potentially one for the unwary, here.
I clicked on the promotion link, and then later on went back to book some tickets (for non-promotion dates) using the homepage search box. The tickets are for four passengers travelling together, on Virgin Trains East Coast services, and they are eligible for the Small Group Discount. However, the 'Discounted' icon wasn't appearing in the fares matrix.
Opening another browser of a different type, the same search brought up the correct Small Group Discount fares.
Checking promotional fares would therefore appear to be blocking out discounts such as Small Group on other searches.
I've attached the simultaneous screenshots to show how the unwary could have potentially overpaid by £108 in total.
The website is crap!
I think my current view is that if you mis represent someone and spread inaccurate and completely uninformed information to deliberately tarnish someone’s professional reputation that’s got to be right up there
I'm don't really know what to say about this latest response from VTEC regarding the lack of a seat map on my route
"Thank you for your correspondence received 15 November 2017 regarding your booking enquiry.
Regarding your enquiry on the seating reservation maps. We have not had any current problems to which need attention with the seat reservation system. The system you are using is connected to the main reservation system to which if this system fails then the site wont work with it and errors and changes will show or not show.
I have made an enquiry on this in case there is any underlying problems but feel as the main system running not owned by Virgin Trains East Coast is affecting your ability to change your seats. Thank you for your time in contacting us."
Yes it is.Is that from RP?
I'm don't really know what to say about this latest response from VTEC regarding the lack of a seat map on my route
No reputable company would send out such drivel.
Be careful, the head of eCommerce might sue you for defamation, I think that's what her threats are to me anyway.
...
She then posted the dictionary definition of defamation with the comment "I’ll just leave this one right here..."
I don't get an error. All I get is blank screen where the selector map should be.I couldn’t get the seat selector to work properly on Saturday. Managed to change my outward seat with no issue but had to give up on the return as it just kept saying that an error had occurred.
I got that when I was picking a seat during the purchase process, but I was then able to log back in and change the seat after purchase. No idea why, but it did mean I could resolve the problemI couldn’t get the seat selector to work properly on Saturday. Managed to change my outward seat with no issue but had to give up on the return as it just kept saying that an error had occurred.
PayPal support has made it into the VTEC site now. They're not the only one that offer it so there must be some demand for it but I'd have preferred Apple Pay support.
I wonder if the number of people who wanted PayPal is more than the number who want cycle reservations?
Anyway as is the tradition now: Virgin Train's [sp] East Coast on the east coast route have put up their page showcasing their innovative 'pay pal' http://www.virgintrainseastcoast.uk/paypal.htm
By some distance, it would seem.I wonder if the number of people who wanted PayPal is more than the number who want cycle reservations?
That is a side effect of introducing PayPal.Presumably this means that, at least and at last, we don't have to buy eVouchers when we need 'any card collect' anymore.
We are very busy at the moment, your transaction is in a queue and will be processed as soon as possible
Click to refresh the page and check the status of your transaction
Have you tried clicking the view details button?
Silly question, but I thought it was worth asking just in case!
Does anyone know what I could do to stop these emails?