I have a South West Trains monthly/seasonal ticket between London & Godalming.
There has been many times when there is NO trains for 3 hours due to signalling problems. Especially 2 days in a row on Thurs 30th & Fri 31st July.
My work colleague who buys day return tickets was able to refunds/compensations.
However, when I renewed my monthly ticket, I got no compensation.
Why?
Ref: http://www.southwesttrains.co.uk/compensation.aspx#season
There has been many times when there is NO trains for 3 hours due to signalling problems. Especially 2 days in a row on Thurs 30th & Fri 31st July.
My work colleague who buys day return tickets was able to refunds/compensations.
However, when I renewed my monthly ticket, I got no compensation.
Why?
Ref: http://www.southwesttrains.co.uk/compensation.aspx#season