No Railcard info on tickets

Discussion in 'Fares Advice & Policy' started by sheff1, 27 Aug 2015.

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  1. sheff1

    sheff1 Established Member

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    Have just collected 3 lots of tickets from Sheffield. All the tickets were booked on line (at different times) at the discounted Railcard price but there is no indication (code or text) on any of them to suggest a Railcard is required to use them.

    I have never known this before. Has anyone else experienced this ?
     
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  3. causton

    causton Established Member

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    Yes, it is a bug which has been around for about a month, possibly two, nobody really knows? I have tickets from Stockport which have the bug on them but apparently it is in the process of being fixed :)
     
  4. najaB

    najaB Veteran Member

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    I haven't. Do they show the correct railcard-discounted price?
     
  5. sheff1

    sheff1 Established Member

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    Yes.

    >>>>
    Edit:
    Thanks causton
     
    Last edited: 27 Aug 2015
  6. causton

    causton Established Member

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    Yes, same as normal. Unfortunately not visible in this picture but this is one I took when I picked them up - exactly the same, just no Railcard info shown!

    Screen Shot 2015-08-27 at 19.38.56.png
     
  7. John @ home

    John @ home Established Member Fares Advisor

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    Yes, it was mentioned at the forum's Edinburgh meal on Tuesday and members from quite a wide range of places had encountered these tickets. It seems likely that one of the software updates for the new design of tickets had the unintended consequence of deleting the Railcard indicators.

    The tickets remain valid (with a Railcard) and I have used about a dozen of them without difficulty.
     
  8. Mojo

    Mojo Forum Staff Staff Member Administrator

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    Seems to be a Parkeon issue. Some tickets I collected this afternoon also don't display Railcard details, although tickets that I have previously collected from the same machines have shown Railcard details correctly.
     
  9. najaB

    najaB Veteran Member

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    Would they, as printed, be valid without the railcard?
     
  10. furlong

    furlong Established Member

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    I can't think of a mechanism that would lead to such a modification of the contract.
     
  11. najaB

    najaB Veteran Member

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    The ticket is often taken to be proof of contract, and it doesn't in any way indicate that a railcard is required. I'm just wondering how a guard would know that a railcard is required other than knowing every price of every ticket on the flow.
     
  12. furlong

    furlong Established Member

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    That's a different matter - not about validity, but whether it reduces the likelihood that an incorrectly-used ticket would be detected.
     
  13. John @ home

    John @ home Established Member Fares Advisor

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    I can think of more than one guard who posts on this forum whom I would expect to be alert to the risk of these Railcard reduced tickets being used by someone without a valid Railcard.
     
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