Q22. Can a passenger travel on any other service than the one on which they are reserved, without changing the booking?
A. the following principles apply.
1) Start of the Journey. It is the passenger responsibility to turn up at the start of the journey in time for the departure of the first train. If they miss it due to parking problems, taxis not turning up, etc, they must buy a new ticket,
2) Once the journey has begun. If the passenger is delayed and the train company or it's partners [are] at fault, which should be check by [staff] control office, change to a train of the same company is allowed to get them to their destination with the least delay. This is irrespective of the combination of rail tickets held. Examples are:
Included: are passsengers on valid:
Through domestic or international tickets. e.g. Brighton-Scarborough route TOC X & connections;
Through rail and partner tickets for which there is a through bus, tube, ferry or metro fare, e.g. Zone U12-Leeds, Wisbeach coach-York, Ryde Pier-Hull, etc;
Combination of rail only tickets.
e.g. Rail season ticket Skipton-Leeds and Advance Leeds-Peterborough, or adjoining advance fares;
Combination of rail and partner tickets.
e.g. Brighton-Zone U12 plus advance London-Manchester, or;
e.g. Advance ticket Bristol-Paddington plus tube single ticket, plus advance ticket Kings Cross to Hull;
All Zones Travelcards, PTE-products (where rail is included) plus advance fares, etc;
Combination of Eurostar tickets into the UK and then either advance tickets from London terminals or "London Intnl CIV" or Lndon Eurostar CIV;
Not included for the avoidance of doubt, are:
Non train company travel on separate tickets, e.g. tickets that begin on bus-only, tube-only, ferry-only or metro-only tickets. (this includes "PlusBus", which is a local day-rover bus ticket not compatible with a medium/long distance advance single ticket, so are kept as separate tickets),
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