Today I was on a Northern service where a young of tourists from the Channel Islands were on. One showed the conductor an m-ticket on his phone, to which the conductor responded "How did you pay?" to which the young man responded "Mastercard" to which conductor responded "You need to find me the email proving you made payment which will have your full Mastercard number." The passenger found an email saying something along the lines of "Thank you for buying your ticket from the Northern app" which the conductor said wasn't good enough. After a couple of minutes arguing the conductor walked off cursing under his breath.
Do Northern conductors not get trained on etickets? I know for a fact an email receipt should never contain more than 4 digits from a card number as emails aren't sent over encrypted connections.
The conductor may of had some kind of attitude problem as despite having a pair of 150/2s to work and more passengers than seats for one unit (one unit was a/the 150/2 with the new accessible toilet) he refused to open the rear set, despite the conductor who worked the earlier service on the same line with the same two units having both units open.
Do Northern conductors not get trained on etickets? I know for a fact an email receipt should never contain more than 4 digits from a card number as emails aren't sent over encrypted connections.
The conductor may of had some kind of attitude problem as despite having a pair of 150/2s to work and more passengers than seats for one unit (one unit was a/the 150/2 with the new accessible toilet) he refused to open the rear set, despite the conductor who worked the earlier service on the same line with the same two units having both units open.
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