northernchris
Established Member
- Joined
- 24 Jul 2011
- Messages
- 1,509
A few weeks ago I was travelling between Leeds and New Pudsey with a Zones 1-4 Annual MCard. The train failed shortly after leaving Bramley and despite the crew attempting to resolve the issue it was declared a failure and reversed the short distance to Bramley station where passengers were told another service would be along shortly. Both the PIS and announcements weren't working, but through using Real Time Trains found that the following service had been diverted through Dewsbury, and the one after that was also late, so eventual arrival in New Pudsey was 65 minutes late
Under Arriva, they would pay out Delay Repay on MCards so long as the cause of delay was within the control of the industry, and you cited the Consumer Rights Act in the claim. This is the first time I've submitted a Delay Repay request since the OLR took over, and they refused my request. When I followed it up they said I need to provide proof that the ticket was used on the train. I can't provide any evidence so not going to progress it any further, but was more curious as to how they expect people to verify they were onboard a particular train, and do they take the same stance for those with open tickets which can be used on any service?
Under Arriva, they would pay out Delay Repay on MCards so long as the cause of delay was within the control of the industry, and you cited the Consumer Rights Act in the claim. This is the first time I've submitted a Delay Repay request since the OLR took over, and they refused my request. When I followed it up they said I need to provide proof that the ticket was used on the train. I can't provide any evidence so not going to progress it any further, but was more curious as to how they expect people to verify they were onboard a particular train, and do they take the same stance for those with open tickets which can be used on any service?