As some people have previously suggested but not provided much details, Northern Rail are not issuing National Rail Travel Vouchers when a journey is delayed by over an hour. For a journey of someone I know they made a 150 mile journey with around 20 miles of it using Northern, but for the Northern section a service was cancelled due to staff shortages delaying the journey by 65 minutes. Northern have, after 6 weeks, only sent them a complimentary voucher to use on Northern Rail services. They aren't just breaching the NRCoC but there own passengers charter. I'm helping them write an email in response to it and advising them if they don't get a satisfactory result to contact Passenger Focus.