A long story, sorry about that, but, I'd be interested in the views of the experts on here!
On Saturday 2 March, a group of 4 of us travelled from London to Burnley and back, on advance tickets.
(We went to watch the Burnley v Palace game, not that it's relevant!)
Journey to Burnley, via Preston, was fine.
On the way back, our booked train from Burnley Manchester Road was cancelled.
We were booked from there to Leeds, and then back to London Kings Cross, on the last train of the day from Leeds to London.
Knowing that our train from Burnley was cancelled, we got a taxi from there to Leeds, at a cost of about £125, and did make our train to London, and so, were not actually delayed.
However, that was only because we paid about £125 for the taxi.
I wrote to Northern Rail, explaining the situation, enclosing the train tickets and reservations, and a printout of the taxi receipt from Uber (it helpfully showed a map of our journey).
Yesterday, I received a cheque for about £53, which, though not explained in the covering letter, was the cost of the train tickets for our journey from Burnley to London.
I never asked for delay replay, as we weren't delayed, but, I do think it was reasonable to request reimbursement of the taxi fare, as we would otherwise never had made it to Leeds in time for the last train back to London.
Should I accept the £53 for a 'delayed' journey, or, should I hold out for reimbursement of the taxi fare?
Your thoughts would be welcome.
Thanks in advance!
On Saturday 2 March, a group of 4 of us travelled from London to Burnley and back, on advance tickets.
(We went to watch the Burnley v Palace game, not that it's relevant!)
Journey to Burnley, via Preston, was fine.
On the way back, our booked train from Burnley Manchester Road was cancelled.
We were booked from there to Leeds, and then back to London Kings Cross, on the last train of the day from Leeds to London.
Knowing that our train from Burnley was cancelled, we got a taxi from there to Leeds, at a cost of about £125, and did make our train to London, and so, were not actually delayed.
However, that was only because we paid about £125 for the taxi.
I wrote to Northern Rail, explaining the situation, enclosing the train tickets and reservations, and a printout of the taxi receipt from Uber (it helpfully showed a map of our journey).
Yesterday, I received a cheque for about £53, which, though not explained in the covering letter, was the cost of the train tickets for our journey from Burnley to London.
I never asked for delay replay, as we weren't delayed, but, I do think it was reasonable to request reimbursement of the taxi fare, as we would otherwise never had made it to Leeds in time for the last train back to London.
Should I accept the £53 for a 'delayed' journey, or, should I hold out for reimbursement of the taxi fare?
Your thoughts would be welcome.
Thanks in advance!