-
Our booking engine at tickets.railforums.co.uk (powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!
Northern Rail Interview
- Thread starter 0113
- Start date
- Status
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R
RailUK Forums
The obvious thing to do is be pleasant and make eye contact with the interviewers! I would also suggest researching the company and brush up on your railway geography as well - one of the questions could probably be along the lines of a customer approaching you and asking how to get to some obscure station somewhere!
Also think of some examples of when you've given excellent customer service and a time when you've dealt with a difficult customer, and if possible give your examples in the 'STAR' format:
S - Situation. What was it?
T - Task. How did you plan to resolve things?
A - Action. What steps did you take?
R - Result. What was the outcome?
Good luck!
Also think of some examples of when you've given excellent customer service and a time when you've dealt with a difficult customer, and if possible give your examples in the 'STAR' format:
S - Situation. What was it?
T - Task. How did you plan to resolve things?
A - Action. What steps did you take?
R - Result. What was the outcome?
Good luck!
- Status