Northern Rail: No ticket machine - accused of fare evasion

Discussion in 'Disputes & Prosecutions' started by LucyHelen, 1 May 2012.

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  1. 34D

    34D Established Member

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    Here you are: 11Pm at night. No proper tills open and no customer service counter. Just a security guard and a novice employee supervising the self scan.

    An item comes up at the wrong price. The customer is asked to pay the higher price and bring their receipt into store next time.
     
  2. 6Gman

    6Gman Established Member

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    Ah ... G4S. Can't abide them! If they ask me for tickets I ask them for proof that they have the right to ask for my ticket - after all, they're not rail staff.
     
  3. ralphchadkirk

    ralphchadkirk Established Member

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    They are authorised to do so by the bylaws.
     
  4. ainsworth74

    ainsworth74 Moderator Staff Member Moderator

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    Yes but the byelaws do make mention of handing over a ticket to an authorized person when requested so I don't see an issue with asking a member of G4S staff to prove that they are authorized to check tickets.
     
  5. ralphchadkirk

    ralphchadkirk Established Member

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    True, but my point was more that I'd hate to have someone reading this forum and coming to the conclusion that because they were employed by G4S that they did not have the authority to demand to see tickets. My point was merely to correct that.

    I know we here lots of stories about G4S (I haven't come into contact with the rail side of things, but I do know a few stories about their PTS arm) but personally I don't think it's worth making everyone's life more difficult by demanding to see their ID despite knowing that they are authorised to check tickets (but they may not have the training to understand what's on the ticket!). It's rather like poking a low IQ lion with a stick. Sooner or later it will bite.
     
  6. 142094

    142094 Established Member

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    On one occasion at Wigan Wallgate I walked past two G4S staff who were checking tickets as they were wearing black fleece jackets with small logos on the arms. Not only until I went back to the station did I actually see them and realise.
     
  7. Fare-Cop

    Fare-Cop Member

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    Interesting as 15 pages of hypothesis, spread over 10 days is, I noticed that the original poster had actually taken the same query onto other sites so, I wonder if LucyHelen has truly been helped by this thread and whether she has managed to resolve her issue with Northern and if so, how?
     
  8. 34D

    34D Established Member

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    Not explicitly though - I don't believe the byelaws say "show ticket to a member of rail staff or G4S employee" do they?

    FGW do/did use external security guards at Hayes & Harlington station - I would make sure they had some FGW ID before showing my ticket.

    I'm amazed that the unions allow this.
     
  9. ralphchadkirk

    ralphchadkirk Established Member

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    They don't need an FGW ID. The byelaws are not there to list every possible person that is defined as an authorised person. An authorised person therefore is defined as someone acting in the course of his duties who is an employee or agent of the operator, authorised by the operator or a constable acting in the execution of his duties. Clearly this covers what G4S do.



    Sent from my iPhone 4 using Tapatalk
     
  10. emorris

    emorris Member

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    One of the "features" of vBulletin is that by default you only receive one email when a new post arrives in a thread. If you just read the post in the email then delete it with out visiting the forum, you don't receive any more. I don't know whether this has happened in this case.
     
  11. hairyhandedfool

    hairyhandedfool Established Member

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    Not in those exact words, but they do require you to show a ticket upon request to G4S personnel who are doing the job they are employed to do.

    Byelaws 17 and 18 (as applicable) state that "A person shall hand over his ticket for inspection and verification of validity when asked to do so by an authorised person".

    The Byelaws defines an authorised person as "A person acting in the course of his duties who (a) is an employee or agent of an operator, or (b) any other person authorised by an operator, or (c) any constable, acting in the execution of his duties upon or in connection with the railway".
     
  12. bb21

    bb21 Moderator Staff Member Moderator

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    I think the discussion has now drifted away from the OP's situation and that the thread has run its course.

    If anyone wants to debate whether G4S staff (or those from an agency of a similar nature) have the authority to check tickets please start a separate thread.

    @OP: Please come back and tell us how things worked out at the end if you could. Feel free to contact anyone from the forum team or drop us a PM.
     
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