dave87016
Established Member
hoping someone can help me out here guys and gals on Thursday 19th March four of us travelled on Advance 1st class tickets from Edinburgh - Accrington our booked intenary was as follows
1840 depart Glasgow arrive Preston 2056 depart Preston 2144 arrive Accrington 2210 but the 2144 from Preston was cancelled so we had to get the 2157 arriving at Accrington at 2235 twenty five minutes late
Upon filling in the northern delay repay form ( attached my photo of all our tickets and reservations ) when I selected the 1840 departure from Glasgow the only connection it allowed me to submit was the 0546am departure from Preston on the Friday morning subsequently they declined my delay repay request upon my appeal I explained that my connection and booked connection was 2144 not the next morning at 0546 they dismissed my appeal I appreciate the compensation might not be much but it’s the principle
Any help would be greatly appreciated
1840 depart Glasgow arrive Preston 2056 depart Preston 2144 arrive Accrington 2210 but the 2144 from Preston was cancelled so we had to get the 2157 arriving at Accrington at 2235 twenty five minutes late
Upon filling in the northern delay repay form ( attached my photo of all our tickets and reservations ) when I selected the 1840 departure from Glasgow the only connection it allowed me to submit was the 0546am departure from Preston on the Friday morning subsequently they declined my delay repay request upon my appeal I explained that my connection and booked connection was 2144 not the next morning at 0546 they dismissed my appeal I appreciate the compensation might not be much but it’s the principle
Any help would be greatly appreciated