Northern- Season Ticket Compensation-May2018 timetable change fiasco

[Kieran1990]

Hi there
Not sure if anyone could help. Have taken Northern up on there compensation offer for the fiasco following the May timetable change.
I fall under the 2nd scheme as I travel to Leeds to Manchester via any permitted and purchased from Northern at Leeds. I have a 12 month annual. Think I’m entitled to up to a weeks travel refunded
I filled in well over a week ago- just wondering if any members knew how long till I hear something/ anyone else applied??

 

[ForTheLoveOf]

Hi there
Not sure if anyone could help. Have taken Northern up on there compensation offer for the fiasco following the May timetable change.
I fall under the 2nd scheme as I travel to Leeds to Manchester via any permitted and purchased from Northern at Leeds. I have a 12 month annual. Think I’m entitled to up to a weeks travel refunded
I filled in well over a week ago- just wondering if any members knew how long till I hear something/ anyone else applied??

Knowing Northern's usual speed for processing compensation claims, you can probably expect to wait at least a month, if not two or more.

 

[janb]

The official word is 20 days although we will have to see in practice.

To be fair Northern have been much quicker with conventional delay repay claims of late, I submitted a claim 9th July and got an email response yesterday 19th July saying yes its been authorised and they would be sending free tickets in the post (there is usually a bit of a lag between the email response and then receiving letter in post but much better than the 3 months or whatever it was taking in the dark days).

 

[Kieran1990]

The official word is 20 days although we will have to see in practice.

To be fair Northern have been much quicker with conventional delay repay claims of late, I submitted a claim 9th July and got an email response yesterday 19th July saying yes its been authorised and they would be sending free tickets in the post (there is usually a bit of a lag between the email response and then receiving letter in post but much better than the 3 months or whatever it was taking in the dark days).

Ah well that is rather comforting to hear, I hope to hear something this week then as it’ll be about 2 weeks since I submitted my claim. Hope they don’t turn round and go- oh you need to claim with TPE

 

[janb]

Update. I submitted my claim 12th July. Received response 1st August. But they have compensated me at the incorrect level, Level 2 when I was travelling on a Level 1 route.