ert47
Member
- Joined
- 28 Feb 2010
- Messages
- 688
Just purchased a YP single ticket travelling from Norwood Junction to Lincoln with a seat reserved for the 0930 East Coast service from Kings Cross.
First of all, I booked the tickets yesterday around 3pm expecting to pick it up from Norwood later that day. I got to the station after 11 that day to try to pick it up, to find that none of the machines would work - they couldn't read my card (A Natwest Debit), so not wanting to leave it to the day of travel, I decided to jump on the train to East Croydon in order to pick it up as learning from past experience - the ticket staff at Norwood (a LO station) are unable to retrieve tickets on the system.
Now, today I was refused entry through the barriers by the Gateline Assistant because the ticket I was using was invalid as it was a YP ticket and not vaild until half 9 (despite having a seat reservation for a train on the other side of London at half 9). I've had to use my Oystercard for the first part of my journey because of this.
My question is whether I would be able to be able to claim back any funds lost due to the 2 problems mentioned above?
First of all, I booked the tickets yesterday around 3pm expecting to pick it up from Norwood later that day. I got to the station after 11 that day to try to pick it up, to find that none of the machines would work - they couldn't read my card (A Natwest Debit), so not wanting to leave it to the day of travel, I decided to jump on the train to East Croydon in order to pick it up as learning from past experience - the ticket staff at Norwood (a LO station) are unable to retrieve tickets on the system.
Now, today I was refused entry through the barriers by the Gateline Assistant because the ticket I was using was invalid as it was a YP ticket and not vaild until half 9 (despite having a seat reservation for a train on the other side of London at half 9). I've had to use my Oystercard for the first part of my journey because of this.
My question is whether I would be able to be able to claim back any funds lost due to the 2 problems mentioned above?