I am looking for some advice please.
My daughter (who is 15 and a half but looks a little younger) travelled, along with two teenage friends of the same age, to Blackpool North from Manchester Piccadilly this morning on the 0815 service. They return this evening
Having researched this beforehand, it seemed that a Child Off Peak Return @ £8.25 was the best ticket. And I insisted she ask for this at the booking office, but despite this, she was told by the Clerk that it would not be valid on that service and that it was necessary to wait for the Off Peak Day Return to become valid, with the first train being the 0922 at £7.65.
My daughter persevered with trying to book the 0815 as I had advised she do, and was eventually sold the ticket requested, but at the full adult fare of £16.50.
Where can I go with this? I am unclear whether she made it clear to the Clerk that she wanted a child ticket or not and whether she did or not, is there any chance of obtaining a refund for the overpayment?
Also, any ideas why she would initially be told that the Off Peak return wasn't valid on 0815?
Any advice much appreciated.
My daughter (who is 15 and a half but looks a little younger) travelled, along with two teenage friends of the same age, to Blackpool North from Manchester Piccadilly this morning on the 0815 service. They return this evening
Having researched this beforehand, it seemed that a Child Off Peak Return @ £8.25 was the best ticket. And I insisted she ask for this at the booking office, but despite this, she was told by the Clerk that it would not be valid on that service and that it was necessary to wait for the Off Peak Day Return to become valid, with the first train being the 0922 at £7.65.
My daughter persevered with trying to book the 0815 as I had advised she do, and was eventually sold the ticket requested, but at the full adult fare of £16.50.
Where can I go with this? I am unclear whether she made it clear to the Clerk that she wanted a child ticket or not and whether she did or not, is there any chance of obtaining a refund for the overpayment?
Also, any ideas why she would initially be told that the Off Peak return wasn't valid on 0815?
Any advice much appreciated.