The manual
Special arrangements for 2012 Games Train Ticket refunds
Special arrangements in the case of a 2012 Games event being delayed, postponed or cancelled
The following arrangements have been agreed for 2012 Games Train Ticket holders should a 2012 Games event be delayed, postponed or cancelled.
Effect of delay, postponement or cancellation of a 2012 Games event on train ticket holders
DELAY
(i.e. event starts late/over-runs)
2012 Games Train Tickets and Games Travelcards allow additional flexibility, so no changes to tickets are required.
CANCELLATION of a Games event
- Rail travel NOT undertaken
2012 Games Train Tickets will be refunded, customer should contact National Rail Games Travel call centre
www.nationalrailgamestravel.co.uk, tel: 0844 693 2898*.
Games Travelcards are complimentary, so no refund payable.
CANCELLATION of a Games event
- Rail travel undertaken
As train travel has been undertaken, NO REFUND of 2012 Games Train Tickets is payable.
POSTPONEMENT of current session
(i.e. where an event has started but cannot be completed)
- Rail travel undertaken
Only applies to events at Weymouth, Eton Dorney and Wimbledon no other events will be postponed.
New rail tickets will need to be purchased for travel to the Games event on the revised date.
Where this is more than one day on advance, 2012 Games Train Tickets can be purchased
www.nationalrailgamestravel.co.uk.
Otherwise the customer will need to purchase rail tickets valid for their journey in the usual way.
Where required, the customer will need to purchase a new Day Travelcard.
POSTPONEMENT of event to a new session
(i.e. where an event is rescheduled before it has commenced)
- Rail travel undertaken
Only applies to events at Weymouth, Eton Dorney and Wimbledon no other events will be postponed.
New rail tickets will need to be purchased for travel to the Games event on the revised date.
Where this is more than one day on advance, 2012 Games Train Tickets can be purchased
www.nationalrailgamestravel.co.uk.
Otherwise the customer will need to purchase rail tickets valid for their journey in the usual way.
Where required, the customer will need to purchase a new Day Travelcard.
POSTPONEMENT of event to a new session
(i.e. where an event is rescheduled before it has commenced)
- Rail travel NOT undertaken
Only applies to events at Weymouth, Eton Dorney and Wimbledon no other events will be postponed.
2012 Games Train Tickets can be refunded or used on the revised date.
Where required, customer should contact National Rail Games Travel call centre for a refund of rail tickets
www.nationalrailgamestravel.co.uk, tel: 0844 693 2898*.
Games Travelcards are complimentary, so no refund payable. Where required, the customer will need to purchase a new Day Travelcard.
* Lines are open 08:00 20:00 7 days a week. Calls to these numbers from landlines are charged at the local rate and may be recorded.
