streamliner
On Moderation
Hello.
I found that I was being overcharged at a city station turn-style. It took a while to realise, as I trusted them.
I would check the prices on my computer before leaving the house, buy a permit ticket at the departure station,
as it was closed at 5pm and when reaching the barrier in the city the ticket officers would always firmly insist that it
was 'on peak' time, even though it was 'off peak ' for when arriving at the station. (on peak was leaving the city)
I noticed no matter how hard I insisted it should be a lower fare, and that i saw this lower fare cost on the computer, they
would flat out refuse and even threaten a fine to force me to concede. So I would be pressured to pay for an expensive
Anytime On peak ticket that I did not need. They were also aggressive when I tried to get a refund, even after a ticket office
manager said i was overcharged. But this requires 3 paragraphs to explain
So, I read up on the rules and regulations, the principles these staff are meant to follow.
On another occasion the officer took my bank note, said nothing and gave me a small amount of change,
not even stating the cost or enquiring into my desired return time. I was again overcharged with On peak 'Anytime'
when it was not even an option on their public computer interface, as it was almost 6pm.
So I questioned this officer about the principles, the code of conduct.
Although he agreed to the principles and admitted he should have talked to me about my journey, he still refused to back down
claiming it was 'on peak',
Eventually, after much debate, he did finally back down and said to the effect : I am not allowed to sell off peak tickets.
These young people are told not to obey the law. they are told to sell expensive tickets when off peak is an option.
I could even see the off peak option on his hand held device.
This type of overcharging was happening frequently, I saw it happen to others too.
I have a transcript . but I am not sure if I can post that info here?
I thought someone might be interested to hear this.
All the best
I found that I was being overcharged at a city station turn-style. It took a while to realise, as I trusted them.
I would check the prices on my computer before leaving the house, buy a permit ticket at the departure station,
as it was closed at 5pm and when reaching the barrier in the city the ticket officers would always firmly insist that it
was 'on peak' time, even though it was 'off peak ' for when arriving at the station. (on peak was leaving the city)
I noticed no matter how hard I insisted it should be a lower fare, and that i saw this lower fare cost on the computer, they
would flat out refuse and even threaten a fine to force me to concede. So I would be pressured to pay for an expensive
Anytime On peak ticket that I did not need. They were also aggressive when I tried to get a refund, even after a ticket office
manager said i was overcharged. But this requires 3 paragraphs to explain
So, I read up on the rules and regulations, the principles these staff are meant to follow.
On another occasion the officer took my bank note, said nothing and gave me a small amount of change,
not even stating the cost or enquiring into my desired return time. I was again overcharged with On peak 'Anytime'
when it was not even an option on their public computer interface, as it was almost 6pm.
So I questioned this officer about the principles, the code of conduct.
Although he agreed to the principles and admitted he should have talked to me about my journey, he still refused to back down
claiming it was 'on peak',
Eventually, after much debate, he did finally back down and said to the effect : I am not allowed to sell off peak tickets.
These young people are told not to obey the law. they are told to sell expensive tickets when off peak is an option.
I could even see the off peak option on his hand held device.
This type of overcharging was happening frequently, I saw it happen to others too.
I have a transcript . but I am not sure if I can post that info here?
I thought someone might be interested to hear this.
All the best