some people do expect way to much information, though. I remember one chap shouting at me after we'd been delayed 15 minutes waiting for an ambulance (I'd made numerous announcements and updates) that "Your announcements were rubbish. If I'm delayed, I expect to be told what's wrong with the person".
"He suffered a serious nose injury, poking it into places which were none of his business" might have been an appropriate response?