krus_aragon
Established Member
I travelled from Cardiff to Llandudno Junction recently on an off-peak return ticket, and then wanted to start my return journey from Llandudno (town) instead. I asked the clerk at the ticket office to pay the excess to travel from Llandudno, expecting to either be given a zero-fare excess, or be told 'never mind, just hop on the train'. The clerk actually issued me with a single ticket to the Junction, and when I pressed him on the matter he said 'it's the only way it can be done these days', or words to that effect. As I couldn't really back out at that point, I paid the single fare and went on my journey.
I contacted ATW's customer services, and the reply that I got was that no excess could be charged because the CDF-LLJ and CDF-LLD fares are the same, and the only way to provide me with a ticket was to issue a single fare for LLD-LLJ.
Before I press this any further, can someone back me up that zero-fare excesses haven't disappeared off the system entirely? I've had a read through the recently updated NRCOC but can't spot anything meaty to quote in reply. (Travel was before the latest update.)
I contacted ATW's customer services, and the reply that I got was that no excess could be charged because the CDF-LLJ and CDF-LLD fares are the same, and the only way to provide me with a ticket was to issue a single fare for LLD-LLJ.
Before I press this any further, can someone back me up that zero-fare excesses haven't disappeared off the system entirely? I've had a read through the recently updated NRCOC but can't spot anything meaty to quote in reply. (Travel was before the latest update.)