I've managed to get myself charged £6.90 due to having an incomplete journey. This came about because I arrived at Waterloo platform 13 and wanted to take the Bakerloo line to Leicester Square and then onto Kings Cross so seeing an entrance to the Bakerloo on the platform I took it. However, from here things went wrong. I came across a set of barriers which I touched in on, then the entrance to the Bakerloo line which was behind these barriers was blocked off so I had to go around and then touch in again on another set of barriers before continuing on as normal. It's this first touch in that has caused the me the problem as it seems that Oyster has interpreted it as me touching out not in and it doesn't know where I've come from so has charged me accordingly.
I did ask someone on the second barrier if this would be okay but I guess he didn't understand my question as he just told me to touch in and carry on as normal. So is there anyway to get my money back (as I've not actually done anything wrong) or am I just going to have to chalk this up to experience?
I've attached a copy of my journey history for yesterday if it's of any help.
I did ask someone on the second barrier if this would be okay but I guess he didn't understand my question as he just told me to touch in and carry on as normal. So is there anyway to get my money back (as I've not actually done anything wrong) or am I just going to have to chalk this up to experience?
I've attached a copy of my journey history for yesterday if it's of any help.