Overcharged by the Ticket office

[221129]

This morning I went into Birmingham New St ticket office and asked for a single to Lancaster (with PRIV discount) and was sold and Any time Single on Bog Roll stock for £14.50. At the time I didn't think anymore of it but on looking later on I noticed the Off Peak Single for £8.75 would have been valid on The 0615 train I intended to take.

So am I right in thinking I need to contact VTWC Customer relations to request the difference back? And should the Booking office be offering the Anytime Single when the Off Peak Single is valid?

 

[Clip]

Theyre probably under the false impression that anything before 0930 is peak ticket time.

write to them and enclose the evidence and theyll probably contest it but then refund you.

 

[221129]

Looks like i was actually looking at the Saver Half fare. I wish they'd stop including that on Brfares....