Overdistance excess - admin fee?

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mathmo

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This weekend I wanted to get an overdistance excess on the return portion of an Off-Peak Return. The member of staff at the ticket office initially quoted me an amount for the excess plus a £10 admin fee. When I said I wasn't paying that as it was cheaper to buy a new ticket (it was) she immediately said she'd "waived" the £10 admin fee (which made it much cheaper to get the excess), and I bought it with no complaint.

Is there really such a thing as an admin fee on excesses? And if so, why did the member of staff at the ticket office waive it so quickly?
 
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bb21

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There is no admin charge for an excess on a walk-on ticket.
 

Tomonthetrain

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Was it a VT office at a station called WVH?

If so then they have tried to do it to me! I just persisted with the argument...and when I suggested they check the manual they gave up and did it anyway without the fee
 

bb21

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Changing the date of a ticket can be done as a zero fare excess, for which there is a right to add the admin fee supplement.


Isn't that more of a refund and a new issue effectively combined as one transaction?
 

RJ

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No, it's changing the ticket and the supplement is aptly named "Change of journey admin fee." A refund is an entirely different process which sees the original ticket retained. It takes longer and requires a lot more paperwork. As they say, there's more than one way to skin a cat ;)
 
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