This weekend I wanted to get an overdistance excess on the return portion of an Off-Peak Return. The member of staff at the ticket office initially quoted me an amount for the excess plus a £10 admin fee. When I said I wasn't paying that as it was cheaper to buy a new ticket (it was) she immediately said she'd "waived" the £10 admin fee (which made it much cheaper to get the excess), and I bought it with no complaint.
Is there really such a thing as an admin fee on excesses? And if so, why did the member of staff at the ticket office waive it so quickly?
Is there really such a thing as an admin fee on excesses? And if so, why did the member of staff at the ticket office waive it so quickly?