Overdistance Excess

Discussion in 'Fares Advice & Policy' started by tom3107, 24 Oct 2011.

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  1. tom3107

    tom3107 Member

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    Hi, on Thursday I will be travelling on the outward portion of a Off-Peak Return from Chester to Milton Keynes Central with a 16-25 railcard discount. Please could somebody advise me as to how much it will cost to excess the outward portion only to Millbrook (Bedfordshire).

    Will I be able to buy the excess when I arrive at Milton Keynes either from the gateline staff or the main ticket office when I arrive if I cant buy it onboard the Chester to Milton Keynes service?

    Thanks
     
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  3. yorkie

    yorkie Administrator Staff Member Administrator

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    I suggest you buy it at Chester, or failing that at the first opportunity.

    Technically once you reach MKC your contract with the Railway has expired. But if there was no opportunity before this, you could argue you're still entitled to it (e.g. if the ticket office at Chester was unable to do it, and the guard of the Chester-MKC train had a broken ticket machine or something!)

    The excess is £0.00
     
  4. tom3107

    tom3107 Member

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    Thanks for that advice, I will try and get it from the guard onboard :)
     
  5. 323235

    323235 Established Member

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    I've not had any luck getting Northern Guards in the Manchester area to issue excesses recently, they've all either told me they won't do it or the most recent incident the guard told me to take a chance with a Single from Macclesfield to Stockport when coming back the opposite way and hide at the front of the train when I asked to Excess to a return as I accidently bought a Single from a TVM and didn't have time to go to Macclesfield ticket office. He used the word "Upgrade" as opposed to Excess. There were no ticket offices I could go to as Stockport shuts at 1930.
     
  6. LexyBoy

    LexyBoy Established Member Fares Advisor

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    I wonder what their take on it will be (guessing that you'll be travelling in the peak, yes?).
     
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