RJ
Established Member
Right, genuinely a bit stuck here and interested to hear if anyone has found a way to overcome discount entitlement issues.
I have a Year Of The Bus standard retail Oyster which has been attached to my online account for a while. London Underground should be able to add a 26-30 and a second discount entitlement. Tried at more than one station and the staff present won't come to the self service machines to do it. The official advice on the TfL website stays that staff at Undeground stations can do it but it seems that is not the case at some stations.
I also have a Rail Staff Leisure card and have tried going to a NR station to get the relevant discount added. Despite the Oyster card being linked to my online account, it shows up on their computers (and the self service machines at LU stations) as non-registered. The staff at the NR station say they can't add the discount while it shows as non-registered.
Tried speaking to the Oyster Helpline - they say in both cases the staff should be doing it. They said that discounts can be added to non-registered cards and there's nothing they can do at their end to flag the card as registered if it's already attached to my online account. They suggested I should return and initiate a phonecall whilst at the station so the staff can be talked through it. I can't see this working and not convinced this is a particularly covid safe practice.
Can anyone else suggest a way to overcome these as I'm not keen on generating fruitless trips to stations that can't help.
I have a Year Of The Bus standard retail Oyster which has been attached to my online account for a while. London Underground should be able to add a 26-30 and a second discount entitlement. Tried at more than one station and the staff present won't come to the self service machines to do it. The official advice on the TfL website stays that staff at Undeground stations can do it but it seems that is not the case at some stations.
I also have a Rail Staff Leisure card and have tried going to a NR station to get the relevant discount added. Despite the Oyster card being linked to my online account, it shows up on their computers (and the self service machines at LU stations) as non-registered. The staff at the NR station say they can't add the discount while it shows as non-registered.
Tried speaking to the Oyster Helpline - they say in both cases the staff should be doing it. They said that discounts can be added to non-registered cards and there's nothing they can do at their end to flag the card as registered if it's already attached to my online account. They suggested I should return and initiate a phonecall whilst at the station so the staff can be talked through it. I can't see this working and not convinced this is a particularly covid safe practice.
Can anyone else suggest a way to overcome these as I'm not keen on generating fruitless trips to stations that can't help.
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