Oyster Pay As You Go Top Error (In My Favour)

Discussion in 'London Underground' started by duncanp, 7 Sep 2014.

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  1. duncanp

    duncanp Member

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    Has anyone else had this happen to them.

    I have an annual travelcard for Zones 1 - 3 on oyster, and I topped up the PAYG balance online with £5, as I will need to make some journeys outside zone 3 in the next few weeks.

    When I touched in at my nominated station on Thursday morning on the way to work, my Oyster card was credited with £5 as expected.

    However when I touched out at the same station on Thursday afternoon on the way home from work, my Oyster card was credited with another £5.

    On checking my credit card statement however, only £5 was deducted from my card.

    Just wanted to know whether this is an isolated incident, or if it has happened before.
     
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  3. trivran

    trivran Member

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    Know of a bloke who somehow ended up with £56 on his Oyster when he first got it. TfL let him keep it!
     
  4. MikeWh

    MikeWh Established Member Senior Fares Advisor

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    It's not isolated as someone else has reported the same issue on my site. I wonder if you can expand on the details of which station, either here or by PM.
     
  5. spinba11

    spinba11 Member

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    I once went from Stanmore to Wembley Park and picked up a travel card as I left which cost me £1, a few days later I got a auto refund for £1.
     
  6. lewisf

    lewisf Member

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    I've had a top-up go one twice before. Was never taken off or corrected.
     
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