Problem from a colleague. He was caught without a ticket, having boarded at a station where the machine was only taking cards and he only had cash on him (or possibly the other way round- that detail matters little).
The gateline staff at his destination would not believe him. He tried to argue, but settled and paid as he wasn't getting anywhere (very much literally!). He has the receipt from the Penalty Fare notice with big "PAID" stamp on it (I've seen this).
So, he's a bit surprised that he's been sent a payment demand. He was quite puzzled by this, and his attempts to speak to someone about this have been fruitless. He's tried phoning the number on the letter, but kept getting lost in menus, only able to get to a facility to pay by card. He doesn't want to do this, what with already having paid.
Ideally he'd like to appeal the original Penalty Fare, but for now he just want the payment demands to stop. Something's gone very wrong in the system.
The gateline staff at his destination would not believe him. He tried to argue, but settled and paid as he wasn't getting anywhere (very much literally!). He has the receipt from the Penalty Fare notice with big "PAID" stamp on it (I've seen this).
So, he's a bit surprised that he's been sent a payment demand. He was quite puzzled by this, and his attempts to speak to someone about this have been fruitless. He's tried phoning the number on the letter, but kept getting lost in menus, only able to get to a facility to pay by card. He doesn't want to do this, what with already having paid.
Ideally he'd like to appeal the original Penalty Fare, but for now he just want the payment demands to stop. Something's gone very wrong in the system.