I am aware that traffic surveys - essentially how many people were travelling from x to y on a certain date - were carried out in the 1950s and 1960s.
Did British Railways carry out any form of passenger survey / passenger questionnaire type activity in the 50s and 60s to establish what passengers thought of the experience of travelling by rail?
How did British Rail manage customer feedback? Was it consolidated in any form or was it just sent to the station / regional office for it to be dealt with?
Did British Railways carry out any form of passenger survey / passenger questionnaire type activity in the 50s and 60s to establish what passengers thought of the experience of travelling by rail?
How did British Rail manage customer feedback? Was it consolidated in any form or was it just sent to the station / regional office for it to be dealt with?