PaulHarding150
Member
Now understandably, lots of passengers are unhappy with a certain aspect of rail travel, be it high fares, overcrowding, old trains, too hot, too cold, late running etc
Many will take to social media and complain, in many cases quite reasonably so (although personally I dont think social media is the most effective way to engage constructively) but I many cases people seem to moan for the sake of it, often about irrelevant issues, often very rudely and often in such an incoherent manner that there isnt much a TOC an do.
Leaving aside grievances the public may have, how do you think a TOC should use social media to a) inform/educate users about issues and b) engage/respond with their passengers?
(Please note the two are different, there is one way communication and two way communication)
Many will take to social media and complain, in many cases quite reasonably so (although personally I dont think social media is the most effective way to engage constructively) but I many cases people seem to moan for the sake of it, often about irrelevant issues, often very rudely and often in such an incoherent manner that there isnt much a TOC an do.
Leaving aside grievances the public may have, how do you think a TOC should use social media to a) inform/educate users about issues and b) engage/respond with their passengers?
(Please note the two are different, there is one way communication and two way communication)