If you buy a ticket on board, can you pay with rail travel vouchers?
Cheers
:roll: Interesting. Had them refused on a Trans Pennine Express train from Edinburgh to Manchester (was going to use them to pay for a 1st class upgrade on a Saturday).
If you write to TPE about your experience, you'll probably get another voucher to add to the previous one.:roll: Interesting. Had them refused on a Trans Pennine Express train from Edinburgh to Manchester (was going to use them to pay for a 1st class upgrade on a Saturday).
I suspect with FPTE the staff have been advised not to accept them, as the stations all have booking offices which would be open, but may accept them if they can confirm the office was closed or instructed by the staff to present them on-train
Doesn't that depend on which of the capital's stations a passenger would be using?Plenty of stations served by FTPE do not have booking offices at all, never mind ones which are open. Edinburgh, though, clearly does not fall in that category.
We have NOT been told not to accept them. I can see no reason why this Guard did not accept the vouchers. The only policy we adhere to is the standard "buy before you board" policy. So if someone boarded at Edinburgh they would probably be charged the Standard Full Fare on board, but there is nothing stopping them paying for that fare with the travel vouchers.Normally they should only be accepted at a manned station, as per the details on the reverse
However, if the station is unmanned then the on-board staff can accept them
I suspect with FPTE the staff have been advised not to accept them, as the stations all have booking offices which would be open, but may accept them if they can confirm the office was closed or instructed by the staff to present them on-train
I can see no reason why this Guard did not accept the vouchers.
Because they area a PITA to account for, much easier to assume the customer is ignorant of the rules and procedures etc?
Doesn't that depend on which of the capital's stations a passenger would be using?
Waverley and Haymarket are both well staffed but some of the others not so.
i tried to put one through on the advantix as part payment with a credit card but it wouldnt allow it the passenger ended up keeping the voucher
Travel Vouchers may also be used to pay on-train. The ticket range which the customer can buy on the train may be restricted or subject to a penalty fare, depending on the circumstances, but the Travel Voucher can be used to pay for whatever ticket the customer is being sold on the train. Customers cannot receive any change when the value of the tickets purchased is less than the value of voucher(s) tendered.