Look, at the end of the day, your ticket was invalid, not just your railcard.
You boarded a service without a valid ticket- correct?
Therefore you will be charged for the FULL open single, (or return, at your request).
If the ticket is not valid but can be excessed then you'd be excessed. It's too simplistic to say "If your ticket isn't valid you will be charged full fare"
I, like many other people on this forum, are struggling to see why you need to make a complaint. You were in the wrong, you got caught, because your ticket was invalid- you're fault.
I think he's trying to say he should be excessed in this case. But the rules don't allow an excess for this type of invalidity
Buying from a TVM also arouses my suspicions, maybe not with you, but a lot of child fares and railcard discounted fares come from these machines, before the passenger dissapears through barriers not set to monitor railcards.
I don't think it's valid to be suspicious because a machine was used. A lot of people use machines these days!
To me, 6 weeks out of date is Fraud. Indeed it is 'attempting to obtain services by deception'. A few days, I'd probably just PF/Sell new ticket and remind them to renew it, but 6 WEEKS out of date!!! I'd be thinking about PACE.
It isn't fraud, and would never ever have a chance of being proven as fraud in court.
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While that sounds fairly reasonable to me (although still open to abuse), it's quite a lot of hassle for the train staff to carry the forms around, to check i.d. etc.
As it would only be of any use for people who forget they have an expired railcard, it probably wouldn't be used terribly often - and the simple solution is for the passenger to check their railcard when they buy a ticket!
Good point.
Perhaps the fairest thing would be something like:
1) excess to the appropriate fare
without a railcard (off peak to off peak etc)
2) charge an extra fee of, say half the railcard price, £12.
That's quite an incentive not to travel with an out of date railcard - as you not only pay the difference but also get stung for over a tenner. No-one would do that deliberately.
What they can't do is just excess to the non-railcard fare as then there is no incentive against people buying discounted tickets and using them anyway.
But a penalty of £12 is 6 months railcard validity. That sounds a fair penalty (
in addition to the extra charge for not having a valid railcard).
But charging potentially £100 or more for a whole new ticket in addition to what the customer paid initially is just ridiculous and unfair. Someone making a genuine mistake on a long distance journey once could get stung for a huge amount while someone else repeating the same short journey every time only gets to pay a couple of quid. Surely a £12 flat fee + excess would be a lot fairer and be a consistent deterrent?