- 20 Oct 2014
- Up and down the south WCML (mostly)
It is wrong for a TOC to advertise a service and then not provide it, whatever that service is, unless circumstances are exceptional. The GWR trolley service is failing to do that day in day out.Is what I hear daily, I work on the GEML LST to NRW, yeah buffet is nice to have but it isn't the responsibility of the TOC to provide food and drink that's able to be purchased its your responsibility to ensure your well fed and watered and angers me when people moan wheres the buffet? There isn't one, complains to twitter
There is nothing fundamentally wrong with the Virgin Trains West Coast catering service, and it is provided reliably day in day out. Which TOC is wrong again? And there is nothing wrong with complaining about someone proposing a service then not offering it. If everyone did perhaps they'd do something about it.Trouble is other TOCs set such a unrealistic high standard on long distance journeys they come down to London and expect roses and champagne on a 1hr 49 journey, if we all set a mediocre service onboard like GWR then sad acts complaining would go away.