Petition to bring back the buffet on GWR

Discussion in 'UK Railway Discussion' started by irish_rail, 19 Apr 2019.

  1. hexagon789

    hexagon789 Established Member

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    If it's purely a trolley - that can often be no space at all.
     
  2. Jimini

    Jimini Member

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    The cost of a cup of tea from a GWR trolley is roughly the same as most of the outlets at Paddington (£2.10). Always piping hot (and served at-seat) from my experience. I reckon I have a strike rate of buying one 95% of the time between Paddington and Swindon. No complaints from me. The trolley service always seems to do pretty good business from what I've seen.
     
  3. Mountain Man

    Mountain Man Member

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    And my argument is about buffets, not trollies. I still wouldn't buy from a trolley, but it has a far stronger case to stay as it takes little space. I've already suggested you could put in vending machines as they take little to no passenger space
     
  4. HowardGWR

    HowardGWR Established Member

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    Even a short hop between London and Amsterdam enjoys full at-seat service of buffet fare including hot food. I am not sure why someone getting off a one hour flight at Gatwick should have to endure a 3 1/2 hour train journey without at least a trolley. It's just a very important level of service that could make rail a preference to road travel. Last time, we managed to grab a couple of pasties before racing to our platform for the Southampton train, but no time to buy coffee or tea. I appreciate Mountain_Man's legal points and his commercial points too, but I do think that a trolley selling hot drinks would be a good selling point. Where provided, I always see many takers for the service. Such cannot be guaranteed though, as he/she points out.
     
  5. Mountain Man

    Mountain Man Member

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    A trolley has much greater merit as in a space constrained railway it balances.

    I still maintain (special dining services excepted) that on board catering is lousy and quality worse than you can bring on, but if it breaks even and doesn't consume space that could be used meaningfully for seating then it has a reason to exist.

    I am clear in my mind though that if catering on board is essential to you, you are foolish not to come prepared in case it isn't working either through a technical or staff issue
     
  6. hexagon789

    hexagon789 Established Member

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    And there are plenty of people who would agree with that and would like to see at least a trolley retained.

    Certainly the coffee is getting better!
     
  7. hexagon789

    hexagon789 Established Member

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    A trolley is more convenient in my opinion, though there are perhaps some routes where it might be more feasible.
     
  8. Entertexthere

    Entertexthere Member

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    So those who want the freedom of being able to go to the buffet and buying something regardless of the price and those who actually want a buffet have to go without, just because a few people don't want them? The amount of extra seats won't be anything remarkable, and you'd be better off with another coach rather than getting rid of something that makes a little extra money and is used by a fair few people...
     
  9. Fast Track

    Fast Track Member

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    Travelled down Paddington to Exeter recently and didn’t see the trolley in our carriage. Thought it was appalling and people had to go looking for the trolley. No revenue from us there. Did the same journey at Easter on HST and spent about £20 in the buffet fair value and excellent friendly service.

    I always felt it reassuring from a security point of view to have buffet car staff around and often a focal point for friendly fellow travellers to briefly share a drink and a chat.

    In terms of capacity I am sure the buffet car actually helped on the Paddington, Newbury, Pewsey run down to Exeter as it always seemed very popular in the evenings - and many stood up rather than taking up seats.

    I have signed the petition and surely if Grester Anglia can have new stock with buffet facilities why can’t GWR. I think it should be a franchising requirement.

    Bring back the buffet GWR.
     
  10. Master29

    Master29 Established Member

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    By the world you mean your opinion.

    Wrong on both counts if they`re offered which they are on GWR.

     
  11. dk1

    dk1 Established Member

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    1205 Penzance yesterday was two 5-car 802s with a trolley in both. I was I was in the rear unit from Paddington & the trolley almost got to us in K at 1342 before announcing it would be static from now due to obstructions in the vestibule.
     
  12. 43096

    43096 Established Member

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    PKB, as they say.
    :lol:

    Your whole argument is premised on “I don’t use it, so no-one needs it”. Is the GWR Pullman dining worth having up on your mountain?
     
  13. Clip

    Clip On Moderation

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    I think the pasty shop also sells tea and coffee
     
  14. Bromley boy

    Bromley boy Established Member

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    I think this pretty much nails it.

    The coffee I’ve had from trolleys and on board buffets is generally overpriced and of poor quality.

    Peoples’ expectations have moved on.
     
  15. Mountain Man

    Mountain Man Member

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    Apart from it isn't. And you know that. You're just making yourself foolish by not actually reading my posts

    It's based on 2 things. Replacing buffets with seats benefits all passengers, buffets benefit a small portion of passengers. Which is why I am far more supportive of trolleys because they don't impact seating

    And secondly, buffets serve low quality high price items, which you can better for cheaper before you board. When buffets were put on trains the food to go sector wasn't even 1/1000th the size it is now. The quality and range of food and drink is far wider than decades ago. The world has moved beyond tasteless brown water badged as coffee and terrible microwaved food
     
  16. Master29

    Master29 Established Member

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    Well I have read your points and I`m with 43096. Trolleys don`t impact seating you`re correct but neither would the removal of them 2 pointless kitchens and what is the point of a trolley service that will be static for the next couple of months anyway. If you`re from the West country then surely you would know this.
    Why should buffets offer poor quality products any more than a trolley. That`s a pointless comparison.

    Of course it`s personal choice whether you use a buffet or trolley and buy overpriced items. I often bring my own stuff too which makes sense. What doesn`t is this constant nobody wants it therefore it must be wrong blanket attitude.
     
  17. Mountain Man

    Mountain Man Member

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    I haven't expressed an opinion on kitchens. This topic isn't about kitchens it's about buffets.

    I'm not saying buffets offer worse quality than trolleys, they are both worse than shops/cafes/coffee stands before the journey which is who they are competing with. Trolleys though don't have a massive inconvenience of taking up so much seating

    A few decades ago you had little option for good carry on food and drink, now the options are vast
     
    Last edited: 13 Jul 2019
  18. Master29

    Master29 Established Member

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    It is about those kitchens if you continually use the "buffet takes up seating space " argument. Those 2 kitchens stand idle on most journeys to Devon and Cornwall. That sounds like "taking up pointless space" to me.
     
    Last edited: 13 Jul 2019
  19. irish_rail

    irish_rail Member

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    But the point is at present the food offering at stations on the Paddington to Penzance run is very poor except for London and reading. Just because up country every station seems to have an m and s plus Sainsbury local etc for some reason the South has been forgotten about, hence the need for buffets on trains.
     
  20. Mintona

    Mintona Established Member

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    Even Bristol Temple Meads has a fairly small selection of retail outlets for the size of the station.
     
  21. Mountain Man

    Mountain Man Member

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    So if I said get rid of kitchens as well as buffets then that would be OK?
     
  22. Mountain Man

    Mountain Man Member

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    Penzance has multiple cafes and shops nearby.

    According to Google maps there is a Costcutter approx 120 yards from the platforms. Or less than the walk from some seats on a train to the buffet

    A Costa coffee is approx 210 yards.
     
  23. 43096

    43096 Established Member

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    I see you ignored my question about Pullman dining. Clart.
     
  24. Mountain Man

    Mountain Man Member

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    OK, I think Pullman services have merit if a sufficient premium is paid such that are profitable as unlike a buffet they offer something you cannot easily replicate
     
  25. Deafdoggie

    Deafdoggie Established Member

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    That is alright then. Just stop trains at Penzance, and don't bother with other stations as they have no shops nearby.
     
  26. FGW_DID

    FGW_DID Established Member

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    My reply’s in red.
     
  27. Cornish Blue

    Cornish Blue New Member

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    Apart from the above mentioned, Penzance also has a static food and drink van parked right outside the station entrance, with ample choice for any journey. Likewise, should you be at St Erth, there is a lovely little cafe on the platform next to the booking office and a well stocked garage around the corner. Hayle has a Spar and a Costcutter just down from the station, Cambourne has a cafe on the platform plus shops within a few minutes walk. I could go on, but it goes to show that even in sleepy Cornwall it doesn't take much to stock up, so I am sure it will be similar in other places up country. Why do people need so much choice is beyond me. A drink, a sandwich and a snack should see you through. The point is that whilst it would be simple to expect GWR to provide for everyones catering needs, the reality is that people need to take some responsibility and prepare before their journey. I travel from St Erth to Paddington regularly and actually prefer the trolley service, because as a single passenger it saves me leaving my bags. However, I usually only buy a coffee or two and always have a bottle of water should no trolley roll past, which I have not experienced. Perhaps I am just lucky.
     
  28. Mountain Man

    Mountain Man Member

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    The issue was raised about Penzance, it was answered.

    Apparently if you buy a bottle of drink or bag of crisps, you don't have to drink/eat it straight away. This new invention called packaging means you can consume something a period of time after you buy. What would be really clever is if people going on a long journey would use this new invention and buy something some time before they travel, like when they are in the shop anyway.
     
  29. Deafdoggie

    Deafdoggie Established Member

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    Yes, we all able to plan our journeys ahead, and only start and end at a station with a shop near by, and have time to call at the shop before boarding/after alighting a train, and the shops are open at all times the trains arrive/depart at the station.

    Three real examples from me: I had to attend a funeral, although I had a few days notice, I did not want to attend with bags of food (or bags at all) Due to the distance and times, I wasn't going to last all day with no food. An ability to purchase and eat it on the train was an essential.
    My mum was taken seriously ill, I had to jump on a train with no notice. No time for packing, no time for shopping. Food and drink on the train was a must.
    I had a job interview, again, not wanting to attend with a packed lunch, but needing to keep time out to the minimum, purchasing and eating on the train was ideal. My morning train left before the local shop opened too.

    Whilst your arguments may work if you can plan ahead and have time to spare at the station and don't mind having a bag, and the local shop times their opening times with the train departures. It is not always possible though.
     
  30. 43096

    43096 Established Member

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    Does that justify the loss of half a coach on every GWR 80x set, though, with so few trains offering full dining? Wouldn’t the space be better used for seating or a less elitist catering offering?
     

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