Picking up prepaid tickets booked on line

[Islineclear3_1]

My daughter has booked herself a ticket from Waterloo to Bournemouth to travel early tomorrow morning.

Assuming she goes to the TVM at Waterloo and uses the "collect prepaid ticket option" - or whatever. ..does she need to do anything else, produce some sort of ID, payment card etc?

 

[AlterEgo]

Just the payment card is all that's needed. And the TOD code obviously.

 

[gray1404]

Make sure she uses the same card to collect the tickets as what she booked the tickets with online.

 

[trainophile]

And make sure she allows plenty of time, in case there is a queue!

 

[Islineclear3_1]

Thanks guys. She has 30-40min interchange time so enough time to collect said ticket and meet her friends....

 

[Hadders]

Be sure to check that the TVM has dispensed all the tickets.

If your daughter is starting her journey at another National Rail station with a TVM she can collect her tickets there. It doesn't matter which station was selected when the tickets were booked. (There are a few TVMs where you can't collect pre-paid tickets but I don't think there are many of them in the south east).

 

[Islineclear3_1]

Be sure to check that the TVM has dispensed all the tickets.

If your daughter is starting her journey at another National Rail station with a TVM she can collect her tickets there. It doesn't matter which station was selected when the tickets were booked. (There are a few TVMs where you can't collect pre-paid tickets but I don't think there are many of them in the south east).

I will remind her and thank you, I didn't realise she could collect from any NR station

 

[Master29]

I will remind her and thank you, I didn't realise she could collect from any NR station

I`ve noticed you can use any machine to pick up tickets. Even if it does say "which station do you want to pick your tickets up from" it doesn`t have to be the station you chose.

 

[causton]

This is to make sure you actually turn up at a station with a machine IIRC! Therefore you can't say "I wanted to pick my tickets up from Park Street and nobody told me you didn't have a machine there so it's not my fault"

(If, when you read this, the ticket machine at Park Street has been installed, substitute Park Street for Altnabreac )

 

[Islineclear3_1]

It's ok, she'll pick up from Waterloo, she's not got the best organisational skills!

 

[gray1404]

This is to make sure you actually turn up at a station with a machine IIRC! Therefore you can't say "I wanted to pick my tickets up from Park Street and nobody told me you didn't have a machine there so it's not my fault"

(If, when you read this, the ticket machine at Park Street has been installed, substitute Park Street for Altnabreac )

I wonder if it could ever be used against a customer if they were to to have a problem and then it emerged that they were using a different station to the one stated when booking.

I could imagine some booking offices saying that as an excuse, if your booking wasn't coming up.

 

[SickyNicky]

I wonder if it could ever be used against a customer if they were to to have a problem and then it emerged that they were using a different station to the one stated when booking.

I could imagine some booking offices saying that as an excuse, if your booking wasn't coming up.

The selected station is stated on the confirmation email, which we keep a copy of, but it's not entered into any industry database, and we make it clear on our site and on the email that the passenger can use any station with ToD facilities, not just the one selected, so if the station were to point at the collection station, the passenger could just point at the words below which say you can use any ToD station.

Forcing them to select a station is primarily to make sure the passenger knows that they can't collect from their origin station and ensuring they know other places they can to go to get it. It's secondary purpose is about ensuring the passenger knows they can't travel without first collecting the ticket.