The situation re. Platform 14 is an absolute and utter disgrace, to the point of being downright dangerous. The idea of opening the Ordsall Chord and diverting all the TP North trains through P14, without building the necessary infrastructure (P15 and 16 & Oxford Road expansion), was absolutely crackers. There just isn’t enough space. By the time the delayed Glasgow train arrived, the platform was about 10 people deep trying to access it, and trying to find their reserved seats. Total and utter chaos. God help the poor souls who had just arrived into Picc from the Airport with huge suitcases, trying to battle through the oncoming crowds. (As a side note there is no clear signage to the lift which means the natural reaction is to attempt to pull your suitcase up the stairs, creating further chaos for people trying to access the platform).
What an absolutely embarrassing introduction to Manchester from those who have arrived in the city, for the first time, on an “express” service from the airport. The train up to Glasgow was a 4 car 350 - way too small a train for a service which is packed with commuters travelling to Preston. The lack of calls at Oxford Road and Wigan has not made a significant difference to capacity it seems. The introduction of 5 car 397s, will be too little, too late, especially if the services call at Bolton. We need 8 car services on this line (as a minimum).
Platform 15 and 16 need to happen for passenger safety/accessibility reasons, regardless of capacity increases, or lack thereof. Whether or not we we are able to get more services passing through is largely irrelevant IMO