Can I get a refund on a Plusbus if the bus driver refuses to accept the ticket? I have a Cardiff Plusbus which I bought today at an SWR ticket office. The driver of Stagecoach Wales X3 has refused to allow me to travel on his bus, but https://www.plusbus.info/Cardiff indicates that Stagecoach do accept Cardiff Plusbus. My intended journey was to Ipswich Road, within the Plusbus area. A long and protracted conversation about where the bus was going and if the ticket was valid took place. He pointed to the part where it says 'CARDIFF+BUS' and insisted that this meant that the ticket is valid only on services run by Cardiff Bus. I explained again and again that that's not an operator name, but a product name. The words PLUSBUS DAY are printed in large letters across the top of the ticket. Whose responsibility is it to pay the £2.30 refund in these circumstances? Should I return the ticket to SWR? I haven't bought another bus ticket.