As part of a longer journey on Sunday 3rd October, I ended up rather delayed between Lichfield and Birmingham.
I put in for Delay Repay with WMR the same evening and tonight (the 6th, just 3 days later!) I have received a rail travel voucher as requested, for the correct amount, with an RTV dated the 4th & a letter dated the 5th.
So well done WMR.
If WMR with their expansive network and multitude of routes can resolve DR within a week, then I’d argue that’s where the bar should be set & there’s no good reason other operators (looking at you Northern) take over month to respond, or even longer to eventually look at and wrongly reject the case.
I put in for Delay Repay with WMR the same evening and tonight (the 6th, just 3 days later!) I have received a rail travel voucher as requested, for the correct amount, with an RTV dated the 4th & a letter dated the 5th.
So well done WMR.
If WMR with their expansive network and multitude of routes can resolve DR within a week, then I’d argue that’s where the bar should be set & there’s no good reason other operators (looking at you Northern) take over month to respond, or even longer to eventually look at and wrongly reject the case.