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Praise for EMT Social Media Team !

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AntoniC

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Joined
28 Dec 2011
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862
Location
Southport
Had a problem yesterday on the 15:40 Sheffield to Liverpool Lime St train as it was shortformed from 4 to 2 coaches, which meant it was unreserved and hence I had no seat reservation.

So I tweeted @EMT why and what compensation could I claim

And they told me that there had been a problem on the half of the train that starts at Norwich so it was cancelled and they were only running the other half of the train that started in Nottingham.

They also told me that I could claim 25% of the ticket value as there were no reservations.

So I scanned in my ticket this morning and emailed them.
 

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