pauldavies83
Member
- Joined
- 18 Apr 2012
- Messages
- 20
Hi all, first post on the forum so please be gentle.
I currently have an annual season ticket for my commute from Maghull (MAG) to Broadway Metrolink (BRD), which I bought in December of last year.
My place of work has changed to Manchester City centre, so i want to do a "changeover" of my journey (as per the NR T&C's for season tickets) from Maghull (MAG) to Manchester Oxford Road (MCO) so that the recalculation of fare is done using the price paid at the time of purchase and not the new increased price.
The problem I have is that I have been to four different ticket offices - Maghull, Liverpool South Parkway (Merseyrail), Manchester Oxford Road (Northern) and Manchester Piccadilly (Virgin), and none are aware of the changeover process and all have said my only option is to hand in my ticket for a refund (with admin fee applied) and buy a brand new ticket.
Firstly, am I reading the T&C's wrong, as it is my belief I am entitled to apply for a changeover.
Secondly, how can I go about actually getting the process started. Is there anyone at NR I can contact regarding this, as the lack of knowledge shown at all the ticket offices I have visited is pretty alarming. I've been trying to get somewhere with this for a good few weeks now, so I'm already out of pocket more than I should be.
Any help or advice would be gratefully received!
Many thanks
Paul
I currently have an annual season ticket for my commute from Maghull (MAG) to Broadway Metrolink (BRD), which I bought in December of last year.
My place of work has changed to Manchester City centre, so i want to do a "changeover" of my journey (as per the NR T&C's for season tickets) from Maghull (MAG) to Manchester Oxford Road (MCO) so that the recalculation of fare is done using the price paid at the time of purchase and not the new increased price.
The problem I have is that I have been to four different ticket offices - Maghull, Liverpool South Parkway (Merseyrail), Manchester Oxford Road (Northern) and Manchester Piccadilly (Virgin), and none are aware of the changeover process and all have said my only option is to hand in my ticket for a refund (with admin fee applied) and buy a brand new ticket.
Firstly, am I reading the T&C's wrong, as it is my belief I am entitled to apply for a changeover.
Secondly, how can I go about actually getting the process started. Is there anyone at NR I can contact regarding this, as the lack of knowledge shown at all the ticket offices I have visited is pretty alarming. I've been trying to get somewhere with this for a good few weeks now, so I'm already out of pocket more than I should be.
Any help or advice would be gratefully received!
Many thanks
Paul