Problem with purchasing Chiltern tickets

Discussion in 'Fares Advice & Policy' started by Samuel88, 13 Jun 2019.

  1. Samuel88

    Samuel88 On Moderation

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    I'm trying to see if there are any advance tickets left for Saturday to Birmingham on Chiltern but both the National Rail and Virgin app refuse to provide a route, I tried specifying Marylebone to Moor Street and it returned a route via Euston and then via High Wycombe but it came up with a route via GWR through Oxford. Is this just a blip, or is there something more nefarious at work here?

    Edit: just checked on the Chiltern site, same issue! Very strange...
     
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  3. Mag_seven

    Mag_seven Established Member

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    There are trains into Marylebone on Saturday.
     
  4. Bletchleyite

    Bletchleyite Veteran Member

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    There are, but according to RTT none the other way. Someone's stuffed up there.

    http://www.realtimetrains.co.uk/sea...19/06/15/0000-2359?stp=WVS&show=all&order=wtt

    Only 6 departures showing from Marylebone all day despite all the arrivals. Oops. Anyone got anywhere to stack a load of DMUs? :D

    There's a modified Wembley timetable on, so I suspect someone's forgotten to enter half of it...
     
  5. Mag_seven

    Mag_seven Established Member

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    Here is a link to the TT applicable on Saturday:

    https://www.chilternrailways.co.uk/...ne-London-HighWycombe-Oxford-Birmingham_0.pdf
     
  6. Samuel88

    Samuel88 On Moderation

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    There had better be, because I've already brought an advanced ticket for myself and the itinerary given was for a direct service with no diversions, my travelling partner might just have to stump up for an super off-peak return
     
  7. Samuel88

    Samuel88 On Moderation

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    I've already booked advance tickets for myself, the booked train will run, right?
    I'm not getting my hopes up!
     
  8. Mag_seven

    Mag_seven Established Member

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  9. Samuel88

    Samuel88 On Moderation

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  10. Bletchleyite

    Bletchleyite Veteran Member

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    Then it'll run (subject to problems on the day as usual). It seems Chiltern have stuffed up entering the timetable so the planners are not showing it. This will be costing them a packet.

    Maybe Tweet them and point it out?
     
  11. yorkie

    yorkie Administrator Staff Member Administrator

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    Sometimes alterations happen after you book, but not to worry: if it doesn't run, you can take an appropriate alternative service. If the delay into your destination is 30 or more minutes later than originally booked, you can claim delay compensation.
     
  12. Bletchleyite

    Bletchleyite Veteran Member

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