Hi,
This is just a rough draft, and i'm sure there's improvements/fixes that you guys will be able to help with, and i'd appreciate that. Two things before i post:
1) The context behind the 2nd para is that they sent my response letter to the wrong address, as you may see way back above i did request a different address but this was not followed, leaving the current reply way outside the 14 day period, I know this isn't my fault but i sincerely hope this isn't held against me, although i do understand that it is not ideal
2) I know many on hear say not to mention jobs/uni etc, I've put it in purely to see if there's a way i can word it politely without going sobstory, however I appreciate your honesty and if you think i should remove it, please tell me, just trying to give myself the best chance at this point.
Anyway, here it is, will edit tomorrow, thanks.
Dear Elaine Ashby / whom it may concern,
Reference TIL: xxxxx
This is a follow up to both the letter I recently posted, dated xxxx, regarding not having received a letter that you posted to me, and also your letter which I was eventually able to recieve that you posted on the xxxx.
As the above suggests, I have now received a copy of your letter on the morning of the xxxx, as I suspected the it was sent to the wrong address as you can see on the copy I enclose in this envelope. I sincerely hope that the delayed timing of this issue is not held against me, as I am extremely keen to engage with you and resolve this issue, and would have responded much sooner had your contact been sent to the address that I requested.
Once again, I would like to whole-heartedly apologise for not being able to provide a valid ticket when requested, I fully agree that it was my responsibility to do provide a ticket and I feel awful that I was not able to do so. I am unsure if in your response regarding ‘failed to pay the fare’ suggests I refused to when asked, however I can say when asked by the inspector if I had the intent and will to pay for the ticket if I had not been stopped, I honestly informed them that of course I would and wished to pay the fare, of which if you have a copy of her notes, I’m sure this would confirm this.
That said, I am still extremely sorry for this to have happened, and apologise to all involved including Crosscountry as a business, their staff, and yourself as their agents. I fully accept that my actions were wrong and I will never be involved in any issues with Crosscountry or any other trainline again, and hope that with this apology you will consider my proposal to reach a settlement, fully covering the fare and any costs you have incurred in this investigation in order to resolve this matter.
I hope that by reaching a settlement I can put right my mistake with Crosscountry, whilst also avoiding the impacts of court for my life post-university. I promise that this is completely out of character, and will never cause any issues again.
Can I stress again that my address has changed, and I require contact sending to the below address, any sent to the old address I will have zero access to.
Kind Regards,