Protracted disagreement with Southeastern over a Delay Repay claim

maxbarnish

Member
Joined
3 Oct 2017
Messages
107
This is now into a 3rd appeal.

All full details and correspondence are in the attached file

The summary is

17 November

Woolwich Arsenal 14.39

London Charing Cross 15.13

London Paddington 16.03

Exeter St Davids 18.35

Exeter St Davids (bus) 18.58

Cranbrook (bus) 19.24


Arrived 1 hour 16 late - reason for initial delay was cancellation of 14.39 Southeastern service which caused the 16.03 service (an hourly service) from Paddington to be missed.
 

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Haywain

Established Member
Joined
3 Feb 2013
Messages
4,521
I don't think it's appropriate to expect people to open a large file to get the detail of your case. If you don't want to set it out in text then perhaps it's best not to bother.
 

Metal_gee_man

Member
Joined
28 Oct 2017
Messages
452
Having had a read, yes the bus is still considered part of the service and the bus delay should have been included.
I've had various protracted disputes with SE and the use of split tickets, nearly 6 weeks and 3 appeals/resubmitting of the claim but I got to a point where they finally listened to me. I hope the team at SE sort it out, get the rules correctly applied and you get the money back.
I guess it's not a matter of the money now but a matter of principle
 

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