I've just had a delay repay claim rejected by Southern because 'our systems show that we did not have a train depart at the time you specified'.
It was the 12:03 Preston Park to Victoria on 17/4/16.
It definitely existed, at least until it got to East Croydon when it was cancelled for being so late. Maybe that's why they can't find it.
It's no longer on realtimetrains because it's more than a week ago - I can quite happily believe that Southern are so stupid they don't know when their own trains run, is there any way I can prove it to them?
Thanks
It was the 12:03 Preston Park to Victoria on 17/4/16.
It definitely existed, at least until it got to East Croydon when it was cancelled for being so late. Maybe that's why they can't find it.
It's no longer on realtimetrains because it's more than a week ago - I can quite happily believe that Southern are so stupid they don't know when their own trains run, is there any way I can prove it to them?
Thanks