The Gatwick Express issue has been discussed quite a few times. Hasn't the situation been clarified now?
Short story is that recently a FOI request to ATOC revealed that, as far as Condition 10 is concerned, they are separate train companies (as defined in the NRCoC). The 'That's cattle manure' camp then stated that ATOC were certified bona fide liars who couldn't be trusted with anything important, because a previous ATOC FOI request about this in relation to Condition 10, many moons ago, said that they were the same franchise and that the previous FOI request obviously held more weight even though the answer given contained no reference to Condition 10 at all, but that isn't important, it's just a small detail after all.
I think that covers all the points made in the last discussion on the subject.
Anyway, my contribution to the public misconceptions thread is......
The passenger is always right.
When the passenger isn't right, which of course is never as we know, staff are always, without exception, aggressive, obnoxious, over bearing, rude 'jobsworths', who are never right and never have anything better to do then interfere with the comfort of [non]paying passengers, who have a right to travel for nothing.