Public Misconceptions!

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Ivo

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She looks like she has nothing better to do judging from the high number of "tweets" she puts out. There are loads of things better to do than Twitter.

Best not turn this into another Ivo vs Twitter thread, so I'll stop there :lol:
 

Flamingo

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I must admit, having recently started reading the FGW twitter in a bored moment, am I alone in wondering why the hell any TOC bothers to pay somebody to respond to this type of drivel?

(retreats to bunker, closes lid as the "Customer Service", "Gotta embrace new technology", "Empowering the consumer" "You're a dinosaur!" mantras get trotted out)
 

Squaddie

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The condition says "replace". A train can be "replaced" by a bus. Therefore if the bus runs, the service has not been cancelled.
However, on the two occasions that FGW has replaced an advertised train service with a bus service after I purchased the tickets I was able to get full refunds.
 

island

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I must admit, having recently started reading the FGW twitter in a bored moment, am I alone in wondering why the hell any TOC bothers to pay somebody to respond to this type of drivel?

(retreats to bunker, closes lid as the "Customer Service", "Gotta embrace new technology", "Empowering the consumer" "You're a dinosaur!" mantras get trotted out)
LM does it quite well I think.
 

ralphchadkirk

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However, on the two occasions that FGW has replaced an advertised train service with a bus service after I purchased the tickets I was able to get full refunds.
As we have previously discussed (it might not have been this thread), a refund does not set a precedent.
 

scotsman

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Yep, definitely the type of person one has nightmares about being stuck in a lift with! <D

Anybody on Twitter able to call her an idiot to her face?
Decided not to call her an idiot, but did tweet this:

@Angus_Duncan said:
b/c driving a car is in no way similar to driving a train. Light is there to help train be visible to staff on the line
 

jon0844

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Isnt King's Cross St. Pancras the tube station?
I wonder if it should have been called King's Cross & St Pancras station for the underground? I do think it's fair for people not to automatically understand that the tube is covering two stations overground.
 

AlterEgo

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I must admit, having recently started reading the FGW twitter in a bored moment, am I alone in wondering why the hell any TOC bothers to pay somebody to respond to this type of drivel?

(retreats to bunker, closes lid as the "Customer Service", "Gotta embrace new technology", "Empowering the consumer" "You're a dinosaur!" mantras get trotted out)
Hey, it's nice work if you can get it.

;)
 

jon0844

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You're too nice! I bet she looks nothing like Audrey Hepburn as well!
What confuses me is why she hasn't noticed that every train is like that!

Calling her a troll is probably being too kind though, although I share her love of the news that they're making Anchorman 2. Awesome film - NO misconception! :D
 

bignosemac

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I must admit, having recently started reading the FGW twitter in a bored moment, am I alone in wondering why the hell any TOC bothers to pay somebody to respond to this type of drivel?
Jo Coverley does at lot more than just maintain FGWs twitter feed. At least I hope she does with a job title of Customer Relations Senior Officer....
 

Flamingo

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Jo Coverley does at lot more than just maintain FGWs twitter feed. At least I hope she does with a job title of Customer Relations Senior Officer....
I'm sure she does. I do wonder why she is having to do this as well, though!
--- old post above --- --- new post below ---
Probably gets to spend the rest of the time on Facebook. ;)
Why don't we have a "like" button on the forum? :lol::lol::lol:
 

barrykas

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Common misconception #35924: Ticket Office staff are paid commission on ticket sales. (If only!)

Common misconception #49210: Ticket Office staff deliberately try to sell you a more expensive ticket than you need for your journey so they make more money.
 

Robinson

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Common misconception: The platform and the train are about half as long as they actually are.

Common misconception: The train coming to a stop in the platform is the cue for passengers alighting to get up, check that they have all their luggage, then amble towards the doors and expect the train to wait for them.
 

SS4

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Common misconception: The platform and the train are about half as long as they actually are.

Common misconception: The train coming to a stop in the platform is the cue for passengers alighting to get up, check that they have all their luggage, then amble towards the doors and expect the train to wait for them.
I don't mind this one, largely because I get an excellent seat at the front of the train :lol:
 

tsr

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I don't mind this one, largely because I get an excellent seat at the front of the train :lol:
Indeed. 99% of the time, I seem to be the only off-peak passenger who actually knows what "Coach [x] Stop", or similar, means. The few other passengers in the front coach will be there by chance.

Honestly, I have relatively frequently seen passengers walk half way down a coach, look at an internal display saying "Coach 4 of 8" and then ask if it was the "end of the train". On a 377, this is not a generally accepted way of indicating your intelligence.
 

Anon Mouse

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If there are no table seats in standard class I can sit in 1st class.

I don't need to buy a ticket if there is a delay.
 
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