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Discussion in 'Fares Advice & Policy' started by Ferret, 24 Mar 2012.
This is the person:
She looks like she has nothing better to do judging from the high number of "tweets" she puts out. There are loads of things better to do than Twitter.
Best not turn this into another Ivo vs Twitter thread, so I'll stop there
Yep, definitely the type of person one has nightmares about being stuck in a lift with!
Anybody on Twitter able to call her an idiot to her face?
Well, I might have explained it in simple language.
I must admit, having recently started reading the FGW twitter in a bored moment, am I alone in wondering why the hell any TOC bothers to pay somebody to respond to this type of drivel?
(retreats to bunker, closes lid as the "Customer Service", "Gotta embrace new technology", "Empowering the consumer" "You're a dinosaur!" mantras get trotted out)
However, on the two occasions that FGW has replaced an advertised train service with a bus service after I purchased the tickets I was able to get full refunds.
LM does it quite well I think.
As we have previously discussed (it might not have been this thread), a refund does not set a precedent.
And it was in this thread, when Skymonster posted this : post #164
People will always conflate personal experience with universal truths. That's another common misconception!
Decided not to call her an idiot, but did tweet this:
You're too nice! I bet she looks nothing like Audrey Hepburn as well!
I wonder if it should have been called King's Cross & St Pancras station for the underground? I do think it's fair for people not to automatically understand that the tube is covering two stations overground.
Hey, it's nice work if you can get it.
What confuses me is why she hasn't noticed that every train is like that!
Calling her a troll is probably being too kind though, although I share her love of the news that they're making Anchorman 2. Awesome film - NO misconception!
Jo Coverley does at lot more than just maintain FGWs twitter feed. At least I hope she does with a job title of Customer Relations Senior Officer....
Probably gets to spend the rest of the time on Facebook.
I'm sure she does. I do wonder why she is having to do this as well, though!
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Why don't we have a "like" button on the forum?
As long as we could have a "dislike" button as well
Got this rather brilliant response:
Common misconception #35924: Ticket Office staff are paid commission on ticket sales. (If only!)
Common misconception #49210: Ticket Office staff deliberately try to sell you a more expensive ticket than you need for your journey so they make more money.
Common misconception: The platform and the train are about half as long as they actually are.
Common misconception: The train coming to a stop in the platform is the cue for passengers alighting to get up, check that they have all their luggage, then amble towards the doors and expect the train to wait for them.
Well, are you getting in touch with your feminine side?
I don't mind this one, largely because I get an excellent seat at the front of the train
The Conductor gets to keep the full amount of money that he/she has charged for the ticket
Indeed. 99% of the time, I seem to be the only off-peak passenger who actually knows what "Coach [x] Stop", or similar, means. The few other passengers in the front coach will be there by chance.
Honestly, I have relatively frequently seen passengers walk half way down a coach, look at an internal display saying "Coach 4 of 8" and then ask if it was the "end of the train". On a 377, this is not a generally accepted way of indicating your intelligence.
If there are no table seats in standard class I can sit in 1st class.
I don't need to buy a ticket if there is a delay.
Another one: Noisy children are welcome to make as much of a racket as they want in the quiet coach.
Any man who looks under 25 must be a drunk, fare dodging benefit scrounger
Mobile phones are fine to use in the quiet coach
This is not a misconception - as long as they are on silent and don't cause disruption I see no problem with texting etc. in the quiet coach.