Questions for people who have used e-tickets

Discussion in 'Fares Advice & Policy' started by yorkie, 13 Jan 2020.

What do you think of e-tickets ?

  1. I have never used e-tickets

    17.6%
  2. I prefer e-tickets to orange paper tickets

    28.7%
  3. I don't have a preference regarding e-tickets or orange paper tickets

    15.7%
  4. I prefer orange paper tickets

    46.3%
Multiple votes are allowed.
  1. Nicholas43

    Nicholas43 Member

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    I am elderly and a worrier, and I prefer e-tickets for those very reasons. I of course don't have a printer at home (because they always go wrong and the ink costs £50 a thimble-full). But I can easily print at my public library. An e-ticket printed on an ordinary sheet of A4 paper is easier to read, and much harder to lose, than a tiny orange ticket. If I did lose it on the train, there would be a good chance that I would still be able to display the file in portable (the clue is in the name!) document format that I have downloaded to my phone. In my experience ticket inspectors are quicker at zapping the bar code on a e-ticket than they are at perusing an orange paper ticket.
    Collecting an orange ticket from a machine is stressful, because
    1. There may be queues
    2. The machine I choose may turn out to be the one that doesn't like grey credit cards on Tuesdays (or whatever)
    3. The person behind me tut-tuts while I check that I have all the tickets, both ways, and all the reservations, both ways, and my receipt, and (often) the previous customer's receipt.
     
  2. ashkeba

    ashkeba Member

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    That seems risky if you are relying on email delivery of a PDF because email is not a robust or reliable service.
     
  3. edwin_m

    edwin_m Veteran Member

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    With what people say about the amount of power used to run the Internet, I'm not convinced there is any environmental benefit in using it to get an e-ticket compared to a bit of cardboard that may end up being recycled. However having used them a few times I think I prefer e-tickets when available, except when travelling in a group. I always download it to the phone and laptop immediately on receipt in case of phone or reception problems when I make the journey.
     
  4. Bletchleyite

    Bletchleyite Veteran Member

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    All the TOC apps allow an e-ticket (or some hybridised M-ticket version of it) to be displayed within the app.
     
  5. ashkeba

    ashkeba Member

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    I hate most apps. They use my data, eat my batery and want spy on me. Do you ever read those privacy policies before accepting them? And like others here I do not want m tickets. I did not realise that botched m tickets were not e tickets until someone on here explained it, thanks to Greater Anglia misselling them.

    So I want to buy from a website. Who is best now?
     
  6. infobleep

    infobleep Established Member

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    Indeed that journey isn't. But is a lack of readers stopping it from being enabled?
    I found some companies and organisations seem to have a bias towards Apple's iOS, only making their software avilable for it and not Android. I don't know how wide spread this is and my examples are all not related to e-tickets.
     
  7. Bletchleyite

    Bletchleyite Veteran Member

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    If that bothers you, I'd suggest downgrading to a "dumbphone" or a landline and purchasing e-tickets and printing them out from a computer. Trainsplit wins for me at the moment due to the seat selector.
     
  8. Y Ddraig Coch

    Y Ddraig Coch Member

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    Could you name an organisation who does that?



    I dont think I have ever come across one that doesn't work on both platforms
     
  9. Bletchleyite

    Bletchleyite Veteran Member

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    And you can use PKPASS files on Android, anyway, there are enough third party apps that do it. Why Android doesn't natively I'm not sure, possibly Apple has some kind of patent.
     
  10. Bletchleyite

    Bletchleyite Veteran Member

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    Monzo has typically had new features on iOS before Android, though that's probably sensible due to their likely user base. That said they had GPay before Apple Pay.

    The Government only made the EU residency registration thing available on Android and not iOS!
     
  11. infobleep

    infobleep Established Member

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    I've lost my mobile phone and wallet before now. Separate occasions. No method is full proof.
     
  12. Bletchleyite

    Bletchleyite Veteran Member

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    No, but if you've got an e-ticket and you lose your wallet, you've still got your e-ticket. If you've got an e-ticket and lose your phone, you could go somewhere and reprint it. (I think in-station printing of e-tickets, perhaps from a TVM at a small fee, would be a very useful addition). Or if you're really paranoid, print one at home and put it in a separate pocket, then if you're mugged of everything you can still get home.
     
  13. Y Ddraig Coch

    Y Ddraig Coch Member

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    ok, so one was available before the other but all are available on both platforms now?
     
  14. Deerfold

    Deerfold Established Member

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    Back then I used to carry a spare battery so I could click it in and be straight back up to 100%
     
  15. Adam Williams

    Adam Williams Member

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    It's Apple's own file format/standard.

    This was entirely Apple's fault for not making the NFC API available to use.
     
  16. Adam Williams

    Adam Williams Member

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    I seem to recall Trainsplit will link through to the e-tickets after checkout (as well as emailing them).
     
  17. CaptainHaddock

    CaptainHaddock Established Member

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    But should we just accept technology for the sake of "progress" or instead question whether it's an improvement on the existing process? I've already made the case for paper tickets, if some people find e-tickets useful then that's fine, but they should only be used an as option alongside paper tickets rather than replacing them altogether.

    Already we are seeing TOCs discriminating against people who don't trust e-tickets; for example the current Cross Country 20% off promo is barred to people who don't wish to use them. TOCs aren't promoting e-tickets for passengers' benefit, they're doing it for their own!

    And then there's the more sinister aspect of buying e-tickets on a smartphone, the fact that your personal details, everywhere you go and everything you do can be tracked online by advertisers, government agencies, etc, but that's another debate for another time.
     
  18. Y Ddraig Coch

    Y Ddraig Coch Member

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    Basically, yes... the world will move on, diesel cars will become a thing of the past, paper and card tickets will also in time ( probably a long time) be phased out, like airline tickets have virtually all but disappeared. Now is the time for people to learn about and trial these things. Familiarise themselves with the new format, try it out on a short local journey when you aren't in a strange place or in a hurry and have time to feel comfortable, ask staff questions if need be and if it goes wrong you are a couple of quid down the road at most.

    As for government agencies and spying, like you said that is for another thread but we cant track criminals or other undesirables as it is with lack of resources currently, I really don't think Joe Bloggs from number 56 has much to worry about.....
     
  19. Mag_seven

    Mag_seven Established Member

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    Don't some "orange paper tickets" also have an Aztec barcode on them anyway?
     
  20. Bungle965

    Bungle965 Established Member

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    Yes, most issued from an Avanti ticket office have small Aztec barcodes on them. I for example have a season ticket with one on.
    Unfortunately the information that it can hold on it is a lot smaller than that of an e-ticket.
    However they can be scanned using a handheld scanner, and should help prevent fraud on people using the return portion of a ticket more than once (provided it is actually scanned!).
    LNER’s also print a small Aztec code on their tickets also, although from what I have heard they have given up with the idea of scanning them, and they appear relatively useless.
    Sam
     
  21. ashkeba

    ashkeba Member

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    There is no need to overreact. I want to use a smartphone but I want to keep it under my control, not Abellio or whatever shady bunch of clowns may follow them. I do not want to print tickets out else buying at the ticket machine is almost as good. I agree with others that e-tickets are safer because you can put them on multiple devices to defend or recover from loss but when a card ticket is gone it is gone.

    Thank you to you and the other Trainsplit recommender. Anyone else wish to join that or recommend another seller?
     
  22. sheff1

    sheff1 Established Member

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    Hmmm...
     
  23. Bungle965

    Bungle965 Established Member

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    CrossCountry have been discriminating people who don’t want electronic tickets for a long time, they have always charged a fee on TOD’s tickets that have the ability to be shown electronically.
    I doubt it, there are many flows where e-tickets are enabled that does not have the technology either on the train or at the stations to match it.
    Sam
     
  24. sheff1

    sheff1 Established Member

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    Going through the Hope Valley the other day the guard spent at least 5 mins trying to read the tickets held on a phone by the two people opposite. He gave up and said he would return later when there would be a better internet signal. When he did return he asked to operate the phone commenting that "nowadays in this job you learn how to use lots of different sorts of phone". After a few more minutes of fiddling he did finally get to check the tickets - around 30 minutes after he had first asked for them.
     
  25. Bungle965

    Bungle965 Established Member

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    What train company was this out of interest?
    Sam
     
  26. ashkeba

    ashkeba Member

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    I think saving it to your phone should be a requirement if you are going to present them on a phone. Here is fairly simple to test if you have really saved it: save it, close all apps, put the phone in airplane mode, then try to display the ticket. If it fails, you have probably not saved something necessary to the phone.
     
  27. sheff1

    sheff1 Established Member

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    TPE
    ...
     
  28. Y Ddraig Coch

    Y Ddraig Coch Member

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    I'm sure it didn't take much longer than the people who pull out 30 odd separate orange tickets on splits and just give the guard the lot!!
     
  29. sheff1

    sheff1 Established Member

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    When I have seen groups hand over a fistful of tickets it has not taken the guard anything like 10 mins to identify the appropriate ones. Neither did they have to disappear for 20 mins awaiting a better internet signal ;).
     
  30. Y Ddraig Coch

    Y Ddraig Coch Member

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    I thought free WiFi was a requirement in trains now. If they weren't providing it , there isn't really a blame to put on the passenger
     

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